Zenoti · 2 months ago
Vice President of Customer Growth
United States
Full-time
Remote
Director/Executive
$190K/yr - $230K/yr
15+ years expZenoti is a cloud-based software solution provider for the beauty and wellness industry. The Vice President of Customer Growth will lead the commercial relationship with existing customers, focusing on driving renewals, upsell, cross-sell, and AI consumption growth to ensure predictable, profitable growth.
BillingCloud Data ServicesCRMEnterprise SoftwareMarketingPoint of SaleSaaSSchedulingSoftware
Responsibilities
Own the Commercial Lifecycle of Existing Customers
Lead all commercial aspects of the customer lifecycle, including renewals, expansions, and AI consumption growth
Partner with Customer Success to ensure value delivery and adoption translate into measurable commercial outcomes
Build a predictable renewal and expansion forecast model, ensuring accuracy and accountability across regions and segments
Develop and enforce disciplined renewal and expansion processes, leveraging data to prioritize opportunities and mitigate risks
Drive Net Revenue Retention and Expansion
Own Zenoti’s Net Revenue Retention (NRR) target across SaaS and consumption-based products
Define and execute playbooks for upsell, cross-sell, and multi-product adoption
Collaborate with Marketing to develop programs that turn customers into advocates and expansion leads
Partner with Finance and Revenue Operations to align commercial performance with company growth targets
Operationalize Customer Growth Commercial Excellence
Translate the principles of Customer Excellence into a commercial growth engine
Ensure commercial teams understand and act on customer value metrics — tying adoption, ROI, and satisfaction to expansion opportunities
Embed customer excellence KPIs (e.g., retention, expansion, advocacy) into revenue management cadences
Partner with Customer Success and Product to ensure product utilization insights inform account growth strategies
Accelerate AI Consumption Growth
Drive the monetization and expansion of AI-based consumption products within the customer base
Work with Product and GTM leadership to drive adoption-based pricing and packaging models that align customer outcomes with Zenoti’s growth goals
Work with Product and Data Science teams to forecast and optimize consumption patterns
Lead, Align, and Inspire Teams
Lead the commercial account management and renewal teams responsible for post-sale revenue
Build strong alignment and shared accountability with Customer Success leadership for customer health, value realization, and retention
Create a high-performance culture centered on accountability, data-driven decisions, and customer impact
Qualification
Required
15+ years of leadership experience in SaaS or cloud-based businesses, with deep expertise in customer growth and revenue ownership
Proven track record driving renewal, upsell, and cross-sell performance across complex, multi-product portfolios
Experience with hybrid SaaS + consumption-based business models
Strong commercial acumen and data orientation; ability to link customer outcomes to financial performance
Collaborative leadership style with demonstrated success partnering cross-functionally with Customer Success, Product, and Marketing
Excellent executive communication and influence skills; credible with both C-level customers and internal executives
Company
Zenoti
Zenoti is a provider of cloud-based software for the spa and salon industries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$331MKey Investors
TPGAdvent InternationalSteadview Capital
2021-06-07Series D· $80M
2020-12-15Series D· $160M
2019-08-22Series Unknown· $20M
Leadership Team
Sudheer Koneru
Founder and CEO
Neal Singh
President & Chief Operating Officer
Recent News
2025-12-02
Company data provided by crunchbase