Wolters Kluwer · 2 months ago
Senior Technology Sales Support Specialist-Digital Innovator
USA - Wichita, KS
Full-time
Hybrid
New Grad, Entry Level
0+ years expWolters Kluwer is a leading provider of professional information services, and they are seeking a Senior Technology Sales Support Specialist to enhance complex sales processes with advanced technical expertise. This role involves collaborating with sales and technical teams to improve customer satisfaction and drive sales outcomes through effective solution demonstrations and support.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Assist in preparing and supporting one-on-one solution demonstrations for small and mid-sized accounting firms
Collaborate with sales and senior solution architects to understand customer needs and help align product capabilities
Understanding of APIs and similar integration technologies
Understanding of AI (Generative, Agentic, etc.) and how these technologies are used with CCH Products
Support responses to RFPs and product inquiries
Prepare and Implement technology documentation to increase the overall team technology acumen
Set up, manage, and maintain “demo-ready” environments for core WK solutions
Maintain technical documentation and CRM (Salesforce) entries
Shadow experienced team members during customer meetings, gaining exposure to solution delivery best practices
Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content
Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions
Ensure completion of internal administrative tasks including demo scheduling, CRM notes, and coordination of follow-up items
Collaborate with internal teams to address straightforward technical challenges
Qualification
Required
Bachelor's in Accounting, Finance, or related field
0–2 years experience in tax/accounting or software support role
Demonstrated knowledge in SaaS, APIs, AI (GenAI, LLM, Agentic AI, etc.), or Cloud solutions
Deep Technical Knowledge: Extensive understanding of products/services
Strategic Customer Service: Advanced skills in managing customer relationships
Advanced Documentation: Capable of producing comprehensive technical documents
Complex Problem-solving: Exceptional troubleshooting and problem-solving skills
Persuasive Communication: Advanced interpersonal and presentation abilities
Team Leadership: Ability to lead and mentor within teams
Data Analysis: Proficiency in analyzing and utilizing data
Technical Tools Utilization: Advanced usage of software tools relevant to technical sales
Product Technical Expertise: Understands features of core products and learns competitive positioning
Solution Demonstration & Value Communication: Supports demonstration efforts with guidance
Customer Engagement & Influence: Participates in meetings to observe customer needs and responses
Sales Enablement & Deal Support: Provides basic support in deal execution and tracks action items
Market & Industry Expertise: Has foundational awareness of accounting industry needs and WK's role
Collaboration & Leadership: Works under close guidance, contributes to team knowledge sharing
Tools, Data, & Process Enablement: Learns to use internal tools (Salesforce, Teams, demo systems); documents processes
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
H1B Sponsorship
Wolters Kluwer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (22)
2023 (23)
2022 (10)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
thefly.com
2026-01-12
2026-01-11
Company data provided by crunchbase