OPENLANE · 2 months ago
Bilingual Customer Support Representative
United States
Full-time
Remote
Entry, Mid Level
$19/hr - $23/hr
2+ years expOPENLANE is a technology company focused on creating a digital marketplace for used vehicles. They are seeking a Bilingual Customer Support Representative responsible for providing technical support and troubleshooting for customers, ensuring exceptional customer experiences.
AutomotiveE-CommerceElectric VehicleRecreational VehiclesWholesale
Responsibilities
Identify, research, and resolve technical and end-user application failures and deficiencies
Ensure proper follow-through on all directives, bulletins and schedules from management
Work to proactively identify areas where product improvements can be made to provide enhanced ease-of-use and functionality
Educate and coach customers on best practices for using OPENLANE products and services
Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments
Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability
Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise
Serve as a Subject Matter Expert for the design and development of training materials
Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts
Continuously engage in self-directed learning opportunities to increase functional product knowledge
Document known errors, workarounds, procedures, and product-specific information
Qualification
Required
Bachelor's degree or equivalent work experience
2 + years customer service / contact center experience
Bilingual in Spanish and English
General automotive knowledge
Experience troubleshooting hardware, software, and network related issues
Ability to communicate clearly and concisely, both orally and in writing
Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity
Strong analytical, technical and problem-solving skills
Preferred
Experience with Salesforce, Five9, Slack, & Google Suite
Web Crawling/Search experience
Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role
Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening
Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve
Benefits
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Company
OPENLANE
OPENLANE is an online auction company for automotive dealers to buy and sell wholesale vehicles.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
Meritech Capital Partners
2011-08-15Acquired
2008-12-31Series Unknown· $10M
2008-05-27Series Unknown· $25M
Leadership Team
Peter Kelly
Chief Executive Officer
Recent News
2025-11-19
2025-11-12
2025-11-08
Company data provided by crunchbase