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New York Proton Center · 2 months ago

End User Services Analyst

New York, NY, US

Full-time

Onsite

Entry, Mid Level

$35.90/hr - $46.15/hr

2+ years exp

New York Proton Center is a respected clinical partnership in proton therapy, collaborating with top medical institutions to provide advanced treatment. The End User Services Analyst is responsible for providing technical support to employees and external users, managing productivity applications, and ensuring efficient resolution of technical issues.

Health CareMedicalOncologyPersonal Health

Responsibilities

Track and resolve all incoming Incident and Service Request tickets in the Service Now application

Respond promptly to on-site and off-site users requiring assistance with NYPC-provided technology

Manage account administration tasks, including onboarding and offboarding employees, temporary staff and external employees

Handle common support issues such as password resets, printer setups, phone/passcode resets, and wireless connectivity

Assist and train users on common productivity tools and non-clinical applications, including Microsoft Office 365 (Word, Excel, Outlook)

Provide service and support for desktop and mobile computer systems, including troubleshooting and hardware/software configuration

Manage hardware assets

Participate in the Continual Service Improvement (CSI) Program to improve operating efficiency through assignment of Jira Tasks

Create IT documentation and Knowledge Articles

Comply with all New York Proton Center policies related to Privacy Rules established under the Health Information Privacy and Portability Act of 1996 (HIPAA)

Perform other job-related duties as assigned, such as assisting the Application Support team in troubleshooting efforts or participating in project work

Qualification

Microsoft Office 365ITIL practicesMicrosoft Windows 10/11Service Desk managementCustomer support experienceReport creationInterpersonal skillsWritten communicationOral communication