Zeta Global · 12 hours ago
Support Analyst, Addressability
New York, New York, United States
Full-time
Hybrid
Entry, Mid Level
$85K/yr - $95K/yr
2+ years expZeta Global is an AI-Powered Marketing Cloud that simplifies sophisticated marketing through its advanced platform. They are seeking a proactive Support Analyst to provide exceptional support for addressability solutions, ensuring client success through onboarding, troubleshooting, and ongoing assistance.
AdvertisingAnalyticsInformation ServicesMarketing
Responsibilities
Act as the primary point of contact for clients, delivering timely and professional support
Respond to client inquiries, troubleshoot basic technical issues, and escalate complex problems to senior engineers or product teams
Assist clients with configuration and utilization of addressability solutions, ensuring best practices are followed
Perform basic website troubleshooting, including reviewing browser developer tools and identifying common implementation issues
Query databases for troubleshooting and reporting purposes, and interpret results to provide actionable insights to clients
Translate technical information from Product and Engineering teams into clear, client-friendly language and actionable steps
Monitor client performance and proactively identify opportunities for improvement
Maintain accurate documentation of client interactions, issues, and resolutions
Collaborate with Account Management and Product teams to ensure client satisfaction and smooth solution adoption
Provide guidance and training to clients on platform functionality and addressability features
Contribute to the improvement of support processes, tools, and knowledge base articles
Stay informed about industry trends and product updates to better assist clients
Qualification
Required
2+ years of experience in a client-facing support role, preferably in marketing technology or ad tech
Strong communication and interpersonal skills with a client-first mindset
Basic technical knowledge, including: Understanding of web technologies (HTML, JavaScript basics, browser developer tools)
Ability to query and interpret data using SQL or similar tools
Familiarity with APIs and data formats (JSON, XML) for troubleshooting
Ability to translate technical concepts into clear, actionable guidance for clients
Strong problem-solving skills and attention to detail
Ability to manage multiple priorities and deliver exceptional customer service
Preferred
Familiarity with identity or addressability solutions is a plus
Benefits
Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts, Virtual Wellness Classes, and Pet Insurance
Company
Zeta Global
Zeta offers technology and marketing services to help brands acquire, engage, and retain customers.
1001-5000 employees
H1B Sponsorship
Zeta Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (17)
2023 (11)
2022 (6)
2021 (8)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
BofA Securities
2024-09-04Post Ipo Secondary· $105.26M
2024-09-04Post Ipo Equity· $204.94M
2024-09-03Post Ipo Debt· $550M
Leadership Team
David Steinberg
CEO, Co-Founder, and Chairman of the Board
Christian Monberg
Chief Technology Officer
Recent News
2025-12-29
Business Wire
2025-12-03
Morningstar.com
2025-11-24
Company data provided by crunchbase