Elastic · 5 hours ago
Senior Customer Architect - SLED
United States
Full-time
Remote
Senior Level
$154K/yr - $243K/yrElastic, the Search AI Company, enables everyone to find the answers they need in real time using all their data at scale. The company is seeking a Senior Customer Architect to drive the consumption of Elastic solutions, align them with customer business objectives, and onboard customers while ensuring their satisfaction and expansion within the Elastic portfolio.
AnalyticsCloud ComputingOpen SourceSaaSSearch EngineSoftware
Responsibilities
Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals
Own customers technical journey (onboarding, escalation, solution guidance) when needed to drive product adoption by driving success plans that allow the customer to deliver on the Mission
Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR)
Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption
Create and share mechanisms and assets that will help us accelerate product adoption
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred
Experience in working with Federal or State government agencies
Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies
Excellent communication and presentation skills
Strong interpersonal skills, with the ability to establish relationships with customers and team members
Proven problem-solving skills, with a track record of delivering innovative solutions
Ability to lead multiple projects simultaneously and meet deadlines
Preferred
Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus
Benefits
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave
Company
Elastic
Elastic builds software to make data usable in real time and at scale for search, logging, security, and analytics use cases.
Founded in 2012
1001-5000 employees
H1B Sponsorship
Elastic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$162MKey Investors
New Enterprise AssociatesIndex VenturesBenchmark
2018-10-04IPO
2018-05-03Secondary Market
2016-07-01Series D· $58M
Leadership Team
Ashutosh Kulkarni
CEO
Shay Banon
Chief Technology Officer
Recent News
2025-12-29
2025-12-10
Company data provided by crunchbase