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Rohde & Schwarz · 5 hours ago

Lab Service Technician, ATC Program - Atlantic City, NJ

New Jersey, United States

Full-time

Onsite

Mid Level

$33/hr - $44/hr

4+ years exp

Rohde & Schwarz is a global technology company providing extensive post-sales support and training. The Lab Service Technician for the ATC Program is responsible for on-site and in-house support for Air Traffic Controller products, including installation, repair, and customer satisfaction.

Cyber SecurityManufacturingTest and Measurement

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Conduct on-site or in-house site surveys, installation and repair of equipment/systems to ensure it meets Rohde & Schwarz’ high standards of performance

Diagnose equipment malfunctions, perform repairs and complete preventative maintenance

Provide remote support to customers and complete service tickets in the ticketing system

Available to support a 24x7 on-call schedule together with a team, and respond to on-demand travel for service actions

Understand complex system architecture and apply that to diagnostic process

Read and interpret blueprints, specifications, and electrical schematics to ensure proper installation

Represent the company in a customer support role and is responsible for customer’s satisfaction with equipment and servicing

Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment

Ability to work independently on moderately complex projects

Effectively communicate with customers in a professional business environment

Qualification

ATC systems installationIP NetworkingElectrical schematicsRF conceptsMicrosoft OfficeCommunication skillsTime managementTeamwork skills

Required

4+ years of experience in systems repair, maintenance, and installation

Familiarity with ATC systems installation and service is a plus

Hands-on experience with electrical, mechanical and construction related projects

Understanding of IP Networking and network configuration principles

Basic understanding of RF concepts and devices

Excellent communication, time management, and teamwork skills

Ability to work together as part of a team to identify, test, and diagnose issues within a lab environment to remedy problems encountered at customer sites

Can effectively use standard professional software such as Microsoft Office products and ticketing systems

Ability to travel up to 10%, primarily domestic travel with occasional international travel

Ability to travel on short notice

Willingness to work outside standard working hours, on holidays and weekends

Must be capable of lifting 75 pounds

Must demonstrate physical strength and stamina to perform various tasks, including but not limited to: loading, and unloading, operating equipment, and assisting in the transportation of various materials

US resident with valid work authorization

Ability to obtain FAA security clearance and pass a government clearance background check