PayPal · 6 hours ago
Manager, Global Collections Compliance
Scottsdale, AZ
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $173K/yr
5+ years expPayPal has been revolutionizing commerce globally for more than 25 years. The Manager, Global Collections Compliance ensures that collections and recoveries activities adhere to all applicable laws, regulations, and internal policies while promoting effective compliance and risk management across collections operations.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Identify issues and recommend best practices for risk management within the organization
Lead functional projects and programs that enhance risk assessment and mitigation efforts
Collaborate with teams to analyze business trends and their implications for risk management
Contribute to process improvements that enhance the effectiveness of risk management strategies
Provide guidance and support to team members in executing risk management initiatives
Develop, implement, and maintain the Compliance Management System (CMS) for collections, ensuring adherence to relevant laws (FDCPA, Reg F, TCPA, FCRA, UDAAP, SCRA, GLBA) and state-level collection requirements
Monitor and interpret regulatory changes affecting collections and communicate actionable guidance and updates to stakeholders across the organization
Collaborate with collections, legal, operations, and product teams to integrate compliance best practices into daily processes and new initiatives
Create, update, and deliver compliance policies, procedures, and training to staff and vendors, fostering a risk-aware culture and ethical collections practices
Support and develop monitoring and testing strategies, and coordinate internal/external audits, regulatory examinations, and responses to compliance inquiries relating to collections
Oversee compliance risk assessments, recommend and track remediation plans, and monitor progress in collaboration with business partners
Serve as a subject matter expert on collection laws and regulations, providing guidance for process improvements and third-party vendor risk management
Prepare reports and presentations for senior leadership summarizing key issues, compliance metrics, audit outcomes, and regulatory trends
Provide regulatory and compliance guidance on all related collections requirements and obligations related to applicable products and services
Review Collections communications templates, models, and strategy changes
Review and assist in the triage of collections-related complaints for appropriate monitoring, tracking and escalations
Coordinate with Legal, Compliance, and business partners on collections related Incident and Issue Management remediation efforts
Qualification
Required
5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
5-7+ years of experience in compliance, risk management, audit, or regulatory oversight, preferably within collections, recoveries, or consumer credit operations
Demonstrated knowledge of collections-related regulations, including: Fair Debt Collection Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Consumer Financial Protection Bureau (CFPB) guidance, Fair Credit Reporting Act (FCRA) and other applicable consumer protection laws
Demonstrates a proactive approach by identifying potential compliance risks in collections and taking initiative to enhance the organization's compliance posture and operational effectiveness, while continually enhancing the rigor and execution of compliance routines to support scalability and the speed of First Line of Defense (FLOD) change
Proven experience developing and maintaining compliance programs, controls, and monitoring frameworks specific to collections or consumer servicing functions
Experience in conducting or supporting monitoring, testing, or quality assurance reviews to assess regulatory adherence and control effectiveness
Skilled in collaborating with first and second line of defense teams, including Legal, Operations, and Risk, to develop and implement compliance solutions
Experience supporting third-party oversight or vendor management programs for collections agencies or servicing partners
Strong understanding of governance structures, Issue Management, and root cause analysis related to compliance incidents
Excellent communication and presentation skills, with the ability to clearly explain regulatory expectations and influence cross-functional stakeholders
Bachelor's degree required; advanced degree or certifications (e.g., CRCM, CAMS, CCEP) preferred
Ability to interpret policy and regulatory requirements and apply them in practice
High energy and creativity, and the desire to work in a growing and changing environment
Preferred
Advanced degree or certifications (e.g., CRCM, CAMS, CCEP) preferred
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Annual performance bonus (or other incentive compensation, as applicable)
Equity
Medical, dental, vision, and other benefits
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase