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Wholestone Farms · 2 months ago

International Account Specialist - East Asia

Fremont, NE, US

Full-time

Onsite

New Grad, Entry Level

Wholestone Farms is a producer-owned pork protein provider that hires exceptional people who love what they do. The International Account Specialist – East Asia plays an integral role in supporting the International Sales & Marketing team by coordinating communication, documentation, and service activities for customers throughout East Asia. This position ensures that each customer receives accurate, timely, and professional support while collaborating closely with Operations, FSQA, Logistics, and other internal departments.

Food and BeverageSales

Responsibilities

Serve as a key daily contact for assigned East Asia customers, ensuring prompt and professional responses

Coordinate routine communication, documentation, and order details between customers and internal departments

Support customer visit preparation, documentation, and follow-up

Maintain positive relationships through exceptional service and responsiveness

Assist with the setup, maintenance, and monitoring of customer accounts, specifications, and program requirements

Ensure all documentation—including product specs, audit reports, and certificates—is accurate and current

Track orders, shipments, and program updates; communicate changes or issues promptly

Maintain internal records and databases related to account activities

Work closely with Operations, FSQA, Logistics, and other teams to support customer requirements and resolve issues

Participate in internal reviews and audits related to international customer programs

Ensure that feedback from customers is communicated effectively to improve processes and service delivery

Reporting & Administrative Support

Prepare reports, summaries, and other documents as requested by the International Sales & Marketing leadership

Monitor performance metrics and assist with trend tracking for assigned accounts

Provide administrative and project support for department initiatives

Contribute ideas for improving processes, documentation flow, and customer experience

Maintain awareness of international trade requirements and support compliance initiatives as directed

Other duties as assigned

Qualification

International logisticsCustomer serviceMicrosoft Office SuiteAccount coordinationSales supportEast Asian languageOrganizational skillsTime-management skillsCommunication skillsProblem-solving skills

Required

High school diploma or equivalent required

Must be a minimum of 18 years of age

Prior experience in account coordination, customer service, or sales support—preferably in manufacturing, food, or international trade

Proficient in Microsoft Office Suite and adaptable to new software programs

Ability to manage multiple projects and priorities in a dynamic environment

Must be able to read, write, and speak English fluently

Must be able to communicate effectively in both individual and group settings

In order to perform duties, must be able to add, subtract, multiply, and divide all units of measure such as whole numbers, fractions, percentages, and fractions

Ability to apply common sense and judgment in solving problems and interpreting and understanding instructions furnished in written or oral form

Basic computer knowledge with the ability to learn software

Strong verbal and written communication skills

Excellent organizational and time-management abilities

Detail-oriented with strong follow-through

Positive, team-oriented attitude with a proactive approach to problem-solving

Ability to work under tight deadlines while maintaining accuracy

Culturally aware and professional in cross-cultural communication