Blue Bottle Coffee · 2 months ago
Cafe Leader - San Francisco
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$34.50/hr - $39.30/hr
2+ years expBlue Bottle Coffee is dedicated to connecting the world to delicious coffee and investing in a sustainable future. The Cafe Leader is responsible for creating a culture of belonging within the team, ensuring exceptional guest experiences, and managing the cafe's operations while driving financial success and environmental responsibility.
CoffeeFood and BeverageRetail
Responsibilities
Build, develop, inspire, and retain an incredible team by providing direct feedback, offering coaching and mentorship, conducting regular development check-ins, and leading performance management activities to nurture individual and collective growth
Dedicate yourself to ensuring every guest enjoys an exceptional experience by leading from the front, inspiring and empowering your team to exceed guest expectations consistently, and turning each visit into a memorable occasion
Manage the cafe's day-to-day operations, overseeing critical operations such as ordering, writing schedules that align with the dynamic needs of the team and business, banking procedures, and meticulously reviewing and approving payroll to ensure a seamless and accurate operational flow
Lead the cafe team by setting a high bar for performance metrics, ensuring the continual surpassing of targets in sales, guest satisfaction, and overarching cafe goals
Motivate team members to actively contribute towards achieving our company-wide sustainability goals, fostering a sense of purpose and shared commitment to environmental responsibility
Champion a work culture that prioritizes safety and respect; foster an environment where each team member feels secure and valued, ensuring the workplace becomes a hub for collaboration, creativity, and mutual respect
Collaborate seamlessly with other Blue Bottle teams and your Area Leader to craft creative initiatives that engage the local community, strengthen relationships with regular guests, and extend a warm welcome to newcomers
Act as the guardian of quality and deliciousness, coaching and training your team to uphold the highest standards for every beverage and food item served
Uphold an unwavering commitment to health, food safety, and general safety guidelines
Manage the Cafe's Profit and Loss statement, aligning it with overarching goals encompassing sales, budget adherence, and other strategic targets
Address all team member concerns proactively, demonstrating a keen understanding of the importance of a harmonious work environment
Qualification
Required
2+ years of retail/hospitality experience with a strong preference for coffee, food, and beverage
2+ years of leadership experience leading a team of 10+ people
Proven experience in hiring, training, and developing team members
Completed Blue Bottle Academy's Barista training and validation program or will complete it within 90 days post-hire
Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire
A strong understanding of a profit and loss statement and knowledge of how to impact it
Comfort using computer programs, especially Google Drive tools (Sheets, Docs, Calendar)
This is an on-site position; you must have a flexible schedule and be available to work mornings, evenings, weekends, and holidays
Ability to smell and taste; you're tasting and smelling coffee and food, helping ensure quality control for each cup and plate
Ability to listen and speak; you're listening and speaking with our guests to take and fill orders, and guide and create experiences
Benefits
Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
Best-in-class coffee training and continuing education
Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
401(k) plan
Paid time off & paid volunteer hours
50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise
2 free drinks during shifts for cafe team members
Flexible spending account & commuter benefits
Employee Assistance Program
Company
Blue Bottle Coffee
Blue Bottle Coffee is a coffee roaster and retailer platform that delivers coffee subscriptions to doorsteps nationwide.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$117.75MKey Investors
FidelityMorgan Stanley
2017-09-14Acquired
2015-06-04Series C· $72M
2014-02-08Series B· $25.75M
Leadership Team
James Freeman
Founder
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