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Camden National Bank · 2 months ago

Digital Banking Systems Analyst

United States

Full-time

Remote

Senior Level

5+ years exp

Camden National Bank is a community bank committed to excellent customer service and community engagement. The Digital Banking Systems Analyst will support the digital growth of the bank by managing and administering digital banking systems, collaborating with various business lines, and ensuring effective customer service and operational efficiency.

Banking

Growth Opportunities

Responsibilities

Lead and manage the implementation of new services or functionality and upgrades to our digital platforms and app updates

Lead and manage early adopter and beta partnerships with our digital banking vendor, core provider, and/or third-party service providers

Understand file transfer processes between our banking vendor, core provider, and/or third-party service providers and the subsequent relation to the customer experience and/or bank operations

Develop and maintain diagrams demonstrating micro and macro level calls/responses and relationships between our digital banking vendor, core provider, and/or third-party service providers

Maintain awareness of current events with impacts to Camden National Bank’s Digital Banking platform, including but not limited to: cybercrime, consumer technology product trends, commercial technology product trends, cyber security trends, and technology legislation

Maintain awareness of competitor product and service offerings in the U.S. and abroad and mainstream features available on popular apps and websites (i.e. biometric login, reveal password, code generators for authentication)

Create, update, edit, and approve department procedures and training documents and department Confluence and SharePoint sites

Provide Tier 3 customer support when Tiers 1 and 2 are unable to resolve customer inquires

Submit, manage, and resolve cases with our digital banking vendor, core provider, and/or third-party service providers

Identify, validate, and report bugs and issues within the base digital banking platform and app for all services supported by our digital banking vendor, core provider, and/or third-party service providers

Participate in software development research, representing the bank and influencing vendors towards adopting UI and functionality favorable to the Camden strategy

Administration of Q2Central/Q2Co-Pilot/Q2Console, Q2 SMART, Q2 Discover, SmartPay Manager and Business, PayCenter Portal (Zelle), IPay Portal, Smartsheet (at a department level) and Q2Customer Portal

Qualification

Digital Banking SystemsData AnalysisProject ManagementSQLCustomer ServiceDiscretionTechnical TroubleshootingCommunication SkillsTeam CollaborationAttention to DetailConfidentiality

Required

Bachelor's degree in IT, Data Analysis, Business or related field

Ability to form strong relationships

Outstanding verbal and written communication skills

Ability to read/write SQL data query language

Effectively use technology to perform daily activities and outstanding customer service

Ability to collaborate and work successfully in a team environment as well as independently

Top-notch attention to detail to maintain the highest level of accuracy when handling daily functions

Maintain a level of discretion and confidentiality while dealing with sensitive customer information

Preferred

5 or more years of similar or relatable experience

Knowledge of coding

Benefits

Robust medical, dental, and vision insurance packages

Generous time off, including paid federal holidays and paid day off for your birthday

401(k) retirement savings plan

Tuition reimbursement, professional development, and career growth opportunities

Employee assistance program

Comprehensive wellness program

Company

Camden National Bank

Camden National Bank is a full-service community bank offering the latest digital banking, complemented by award-winning, personalized service through a network of 73 banking centers throughout New Hampshire and Maine.

Founded in 1975

Camden, Maine, USA

501-1000 employees