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Hotwire Communications Ltd · 1 day ago

Community Onboarding Manager

Dallas, TX

Full-time

Onsite

Senior Level

5+ years exp

Hotwire Communications Ltd is a leader in fiber optic telecommunications, and they are seeking a Community Onboarding Manager to oversee new residential construction projects. This role involves building relationships with stakeholders, ensuring timely project delivery, and educating customers about the onboarding process and technology products.

InternetPublic RelationsTelecommunications

Responsibilities

Maintain constant and ongoing communication regarding project status with property stakeholders

Consistently use independent discretion to facilitate decisions that ensure excellent customer service, create, develop and maintain positive customer relationships, and provide timely responses to all inquiries regarding technology needs

Maintain consistent presence and visibility at assigned property(s) and be responsive to requests from customers or builders’ personnel. Engaged on immediately responding to a customer or builder that is in need of immediate intervention, escalate to leadership accordingly

Maintain weekly presence during the new construction project as well as the move-in process after TCO. Attend any ad-hoc on-site meeting requests

Coordinate and assist with the creation of schedules to ensure on-time delivery

Track project tasks utilizing Site Tracker and Sales Force to ensure all milestones are met and to identify any risk points requiring escalation

Work cross-functionally and with business partners to mitigate circumstances preventing on-time qualitative delivery while working with partners to remove internal and external restriction points that could cause delays

Prepare meaningful daily/weekly project status and executive reports

Meet community representatives whenever appropriate and attend kick-offs, town halls, and board meetings

Meet with Sales Office personnel for introduction, overview, and sales material needs assessment

Collaborate with operational teams and create orders for all operational needs, including several on-site personnel, back-office workspace, equipment, office trailer space on-premises if applicable, restroom facilities, etc., and all other necessary equipment for operational efficiency

Obtain a qualitative list of units (end usernames and addresses) and provide all relevant information to billing to ensure accurate billing aligned with the contract

Coordinate “pre-launch” kick-off meetings with the On-Site Operations, Construction, and Sales Teams

Work with our Enterprise team to coordinate contract deliverables, including hardware and services to common area(s) and back-office locations

Ensure that the common area(s) within the contract are completed before system activation

Other duties as required or assigned

Qualification

Telecommunications ExperienceProject ManagementMicrosoft ExcelSalesforce.comProblem-SolvingInterpersonal SkillsCross-Functional Collaboration

Required

Bachelor's degree or equivalent experience, preferably in project management or business

(Sr.) Minimum of 5 years' experience in telecommunications or related technical field

Proven track record of managing all aspects of a successful project throughout its lifecycle

Strong problem-solving skills and willingness to think outside the box

Knowledge of cable and telecommunications products and services is a plus

Proficient in Microsoft Excel

Previous use of Salesforce.com

Strong interpersonal skills

Skilled at working effectively with cross-functional teams

Must embrace and display company principles and demonstrate an understanding of Hotwire's White Glove culture

Ability to Interact/Support Executive Level Leadership

Benefits

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks

Company

Hotwire Communications Ltd

Glassdoor3.4

Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.

Founded in 2000

Bala Cynwyd, Pennsylvania, USA

1001-5000 employees