The Wall Street Journal · 3 months ago
Lead Data Analyst
Princeton
Full-time
Hybrid
Senior Level, Lead/Staff
$95K/yr - $120K/yr
3+ years expThe Wall Street Journal is part of Dow Jones & Company, which is dedicated to providing great service and experiences for its customers. The Lead Data Analyst will design and lead continuous improvement projects to enhance customer-related data insights, working closely with various stakeholders to deliver impactful data solutions.
FinanceFinancial ServicesInternet
Responsibilities
Work strategically with business and technical stakeholders to evaluate needs and define impactful and efficient data solutions
Develop and execute projects aimed at improving the storytelling of key insights while reducing the effort and time to transform raw data into action
Display knowledge of all reports and systems used by the Customer Service Data Analytics team
Share knowledge with and provide training and support to analysts on the team
Act as a subject matter expert in performance management and key performance indicators
Anticipate reporting needs and act as an advocate for the Customer Service Data Analytics team and Dow Jones Customer Service internally and among other departments
Cultivate and maintain robust relationships within Customer Service and across departments
Undertake quality control and accuracy checks/audits on all reports produced by the Customer Service Data Analytics
Diagnose underlying challenges to insight generation and work with technical stakeholders to address deficiencies
Design and deliver presentations for Departmental managers to interface with the wider business
Update and maintain relevant working tools and documentation while championing a culture of data governance
Qualification
Required
Proven success in leveraging data to identify and influence process and experience improvements
Ability to confidently manage business stakeholder expectations and establish achievable timelines for projects and ad hoc requests
Experience presenting to executive stakeholders, arguing key points and addressing challenges against recommendations
Ability to own a product's full life cycle from build to launch to maintenance
Flexibility in workflow to manage multiple priorities, and are detail-oriented, accurate, and motivated to succeed
Ability to concisely communicate dense data analysis using a storytelling technique
3 - 5 years of Contact Center operations experience
Advanced SQL language and VBA programming skills
Advanced Google Workspace skills
Experience working with Google BigQuery, Adobe Analytics and AWS Athena
Willingness to travel, the expectation will be that this role may require visits to each contact center
Recognition that operational roles of this nature involve some element of weekend oversight, plus unscheduled incident and crisis management
Preferred
Experience working with Data Engineering and maintaining a culture of Data Governance
Intermediate Python and R programming skills
Entrepreneurial mindset with curiosity to explore new and existing technologies for data analysis and storytelling
Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Company
The Wall Street Journal
Winner of 40 Pulitzer Prizes for outstanding journalism, The Wall Street Journal includes coverage of U.S.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.49M2015-03-31Angel· $0.49M
Leadership Team
Nitin Rakesh
Member, CEO Council
Oren Zaslansky
Member, CEO Council
Company data provided by crunchbase