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Rivian and Volkswagen Group Technologies · 3 months ago

Field Service Technician - Denver, CO

Denver, Colorado

Full-time

Onsite

Entry, Mid Level

$24.75/hr - $36.44/hr

1+ years exp

Rivian is on a mission to keep the world adventurous forever, focusing on emissions-free Electric Adventure Vehicles. The Field Service Technician role involves supporting vehicle repairs, requiring a collaborative individual capable of working in a dynamic environment, potentially traveling to various locations to provide vehicle support as needed.

AutomotiveInformation TechnologySoftware

Responsibilities

Follow Rivian repair procedures with efficiency without compromising quality and safety

Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles

Assist and support vehicle repairs in a setting outside of a service center

Conduct road tests on vehicles to ensure quality of the repair

Perform necessary parts operations such as parts ordering, receiving, shipping and inventory

Stay up to date with technical skills and required training

Support campaigns and containment initiatives

Maintain and process accurate expense reporting as needed

Establish peer relationships and work under the mentorship of a senior technician

Maintain high quality work and efficiency while working with little supervision

Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment

Provide service support to the field to support the Service organization

Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment

Ability to properly document repairs completed and in process

This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee’s assigned remote work location

Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant

Operate remotely until the local service center opens, if applicable

This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events

Qualification

Hand tools proficiencyPower tools proficiencyLow Voltage SystemsHigh Voltage SystemsAutomotive repair experienceWork order managementElectric vehicle knowledgeCustomer communicationPhysical staminaOrganizational skillsAttention to detailTeam collaboration

Required

High School Diploma or GED is preferred

Proficient in using hand tools and power tools

Must be at least 21 years old

Must possess a valid driver's license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period

Ability to drive a non-commercial truck and trailer is preferred

Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs

Proficient with laptops or computers in Windows or Mac environments

Strong organizational skills, attention to detail, and an eagerness to learn

Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry

Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)

Ability to read and speak fluent English

Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Hands-on work experience in an automotive shop is highly preferred

A background in electric vehicle (EV) or hybrid repair is considered a plus

Experience in start-up environments is preferred

Experience with parts departments, billing, and work order management systems is preferred

Technicians should have a foundational understanding of basic electricity theory and be able to safely use a DVOM for various circuit measurements

Proficiency should extend to reading and leveraging electrical schematics as a diagnostic resource

A core requirement is understanding the risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE)

Technicians should be proficient in fundamental chassis service, including the ability to mount and balance tires, perform vehicle alignments, and replace brake system components

Technicians must be able to service vehicle thermal systems, starting with the ability to perform a coolant drain-and-fill and safely handle refrigerant with a 609 certification

A working knowledge of ADAS is required, beginning with a basic understanding of the features and their operation

The role includes responsibilities related to the vehicle body, from assisting with glass removal and installation to safely replacing windshields and other glued body fixtures