Mercer Engineering Research Center · 1 day ago
Field Service Specialist
Warner Robins, GA
Full-time
Onsite
Senior Level
5+ years expMercer Engineering Research Center is looking for a Field Service Specialist to oversee systems monitoring and ensure data integrity. The role involves supporting end user inquiries, providing technical recommendations, and conducting training while collaborating with the chief engineer or technical lead.
IndustrialLogisticsMechanical EngineeringNon Profit
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Marie Thompson
Responsibilities
Proactively contact end users to address data entry errors via email, phone, Teams, and other electronic means
Implement approved MERC standard processes (MSP) consisting of quality management policies and principles, and promote an attitude of commitment to continuous quality improvement
Direct, advise, or assist in conducting regular, special and integrated system test programs
Plan, prepare and conduct on-the-job training as required
Ensure thorough familiarity and awareness of all MERC core capabilities and the MERC current and potential customer base in an effort to promote MERC capabilities and interests to customers and potential customers
Submit suggestions for new business opportunities or report identified customer problems or opportunities to the Director of Acquisition Strategy through their Chief Engineer
Qualification
Required
US Citizenship
Ability to obtain and maintain a DoD Security Clearance
A Master's degree in a technical discipline and 5 years of directly related experience; or an undergraduate degree in same and 6 years of directly related experience; or a high school diploma and 8 years of directly related experience
Extensive knowledge of Air Force plans and scheduling, flightline maintenance, and operations, preferably on the C-130
Excellent written and oral communication skills
Preferred
Advanced knowledge of Air Force Maintenance Operations, specifically Air Force or Special Operations Forces C-130J
Company
Mercer Engineering Research Center
Mercer Engineering Research Center is a non-profit engineering and technology services provider company.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase