Jobber · 2 months ago
Technical Program Manager
United States
Full-time
Remote
Mid, Senior Level
$126K/yr - $170K/yrJobber is a company focused on helping small businesses succeed through technology. They are seeking a Technical Program Manager to lead Trust Engineering projects that enhance the security and growth of their platform by driving initiatives in identity and authentication, fraud prevention, and risk orchestration.
MobileSaaSSmall and Medium BusinessesTask Management
Responsibilities
Take on the Product Owner role for the Trust Engineering team. Execute the product management workflow, including backlog management (defining requirements and acceptance criteria)
Be responsible for product vision and strategy. You will own the creative process of generating/discovering, developing, and curating new ideas. By understanding the connections between people’s day-to-day work, the overall company vision, and stakeholder needs, you can prioritize building what matters to achieve the company’s strategic goals and initiatives
Be responsible for cross-functional program management. You will drive technical and non-technical deliverables through project planning and execution. Provide proactive transparency to stakeholders (scope, status, risks and timelines); and support teams to help ensure timely delivery of their scope, including addressing blockers or issues that may arise
Prioritize for Impact: Utilize context, discovery, and data to identify and prioritize which high impact problems need solving in alignment with Jobber's growth and trust goals. Maintain a clear quarterly roadmap and curate a list of goals that will drive measurable impact
Build a plan, implement it, and then measure success. You’ll be responsible for a timeline for the implementation of new ideas, defining the release process and coordinating all activities to get a project launched. Once implemented, you will measure that success, and keep stakeholders aware, so that your team can make iterative decisions based on results
Drive Identity & Authentication initiatives. Jobber identity and authentication integration, and authentication flow modernization. Plan and execute a long term vision for authentication at Jobber
Build Fraud Prevention capabilities. Drive projects that detect and prevent fraudulent trials, account takeovers, credential stuffing, spam, and abuse. Work with Risk Operations and Security teams to define detection rules, enforcement actions, and response workflows
Establish Risk Orchestration Infrastructure. Enable consistent, automated trust decisions across the platform through centralized risk scoring and enforcement APIs
Observability. Ensure proper dashboards, metrics, and audit trails that provide visibility into platform health, policy compliance, and fraud trends are in place
Qualification
Required
Career experience as a Technical Program Manager or Product Manager, with a strong technical foundation, ideally with prior experience as a software engineer or in a hands-on technical role
A track record of building and shipping multiple products or technical solutions that have successfully delivered value
Ownership of a product or large parts of an offering, and are comfortable leading cross-functional teams
Experience with SaaS platforms and understanding of SaaS business metrics that drive success
Deployment planning and roadmap maintenance across multiple quarters and cross-functional teams
Execution excellence. Creating insights is one thing - leading and driving execution is another
Next level communication skills. Your written and verbal communication skills help articulate the voice of the customer and the needs of the business
A shipping mindset. We don't believe in spending forever analyzing and debating
A knack for the details, with an understanding of the big picture
Preferred
Understanding of identity and authentication systems, security architectures, and risk/trust detection mechanisms and strategies
Experience with trust, fraud prevention, risk mitigation, or security programs
Experience with or ability to quickly learn tools similar to: Identity and Authentication: Auth0, Okta, or similar identity platforms
Experience with or ability to quickly learn tools similar to: Fraud Detection: Sardine, Sift, Forter, or similar fraud prevention platforms
Experience with or ability to quickly learn tools similar to: Security Infrastructure: Cloudflare, WAF, bot protection, CAPTCHA systems
Experience with or ability to quickly learn tools similar to: Analytics and Monitoring: DataDog, Splunk, or similar observability platforms
Benefits
Equity rewards
Annual stipends for health and wellness
Retirement savings matching
Extended health package with fully paid premiums for body and mind
Dedicated Talent Development team
Access to coaching, learning, and leadership programs
Vacation
Rest and recharge
Your birthday off
Health days
Parental leave top-ups
Company
Jobber
Jobber is cloud software that helps mobile service businesses organize their scheduling, invoicing, CRM, and team management.
Founded in 2011
501-1000 employees
H1B Sponsorship
Jobber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$183.46MKey Investors
General AtlanticSummit PartnersOMERS Ventures
2023-02-07Series D· $100M
2021-01-12Series C· $59.81M
2018-01-01Series B· $16M
Leadership Team
Sam Pillar
Founder & CEO
Forrest Zeisler
Co-Founder and CTO
Recent News
2025-12-15
Tech Funding News
2025-11-05
Company data provided by crunchbase