Arbella Insurance Group · 2 months ago
Claim Experience Professional - Hybrid
Quincy, MA
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $47K/yrArbella Insurance Group is focused on providing a great work environment and supporting employee growth. The Claim Experience Professional will deliver exceptional service, guide customers through the claim process, and collaborate effectively with team members.
Insurance
Responsibilities
Effectively communicates with customers, agents, third parties and vendors across multiple communication channels
Establishes electronic claims in all lines of business and states, using care and compassion to guide customers through the claim process
Researches and analyzes claim activity, proactively identifies solutions to resolve customer inquiries and uses sound judgement when escalating urgent customer issues
Performs a myriad of claim tasks including ordering appraisals, creating rental reservations, and establishing lines of communication between customers and their adjuster
Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service
Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella’s core values including Diversity and Inclusion efforts
May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need
Performs other related work as required or requested
Qualification
Required
Some work experience in a customer service environment preferred
Sound interpersonal, organizational, communication and collaboration skills
Data entry proficiency
Ability to multi-task and work in a face paced environment
Benefits
On-site gym and fitness classes and one-on-one personal training
On-site nurse, nutritional counseling, and mental health resources
Full-service cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
Robust training, mentorship, and professional/personal development programs
Colleagues who genuinely care about each other
All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more!
Company
Arbella Insurance Group
Voted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island.
Founded in 2005
501-1000 employees
H1B Sponsorship
Arbella Insurance Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (1)
2022 (4)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$0.04M2013-11-01Series Unknown· $0.04M
Leadership Team
Chris Hall
Executive Vice President, Chief Financial Officer and Treasurer
Janet Corcoran
Executive VP and COO
Recent News
2026-01-07
Coverager - Insurance news and insights
2025-03-10
2023-12-23
Company data provided by crunchbase