A-TEK, Inc. · 2 months ago
Scientific Computing Systems Support Team Lead
Bethesda, Maryland, United States
Full-time
Onsite
Senior Level
$95K/yr - $105K/yr
6+ years expA-TEK is a company that operates at the intersection of mission and innovation, providing enhanced capabilities in application development and scientific services. They are seeking a Scientific Computing Systems Support Lead to mentor a technical support team and ensure exceptional customer service for scientific end users while managing specialized research systems.
Business IntelligenceInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Provide mentorship and leadership to a small technical support team, ensuring high performance, collaboration, and professional development
Serve as the primary point of contact for scientific end users, managing expectations and ensuring exceptional customer service delivery
Act as a subject matter expert in Mac, Windows, and Linux operating systems to support diverse computing needs in research environments
Utilize ServiceNow for queue management, ticket triage, and fulfillment, ensuring efficient resolution of requests and incidents
Provide advanced support for specialized research systems, computing clusters, and scientific equipment, ensuring reliable and optimized performance
Partner with researchers, IT staff, and leadership to identify technology needs, recommend solutions, and maintain system integrity
Evaluate existing support processes and technologies to drive efficiencies and enhance the end-user experience
Qualification
Required
6+ years of relevant, professional IT or research computing support experience
Demonstrated leadership experience managing small teams or projects
Proven track record of managing customer expectations and delivering outstanding service
Advanced knowledge of Mac, Windows, and Linux operating systems
Hands-on experience with ServiceNow for queue and ticket management
Experience supporting scientific computing environments, including specialized systems and equipment
Strong problem-solving, communication, and organizational skills
BS/MS/PhD in Engineering, Applied Science, or a related field (or equivalent experience)
Benefits
Health, dental, and vision insurance
401(k) with employer match
Paid time off
Professional development opportunities
Company
A-TEK, Inc.
As a trusted services and solutions provider, A-TEK, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kathryn Freeland
Chief Executive Officer
Recent News
Washington Technology
2025-10-09
Washington Technology
2025-09-18
2024-05-05
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