Ferguson · 4 hours ago
Credit Manager
Lansing, MI
Full-time
Onsite
Mid, Senior Level
$4,766.67/mo - $8,008.34/mo
3+ years expFerguson is a leading provider of quality supplies across various industries. The Market Credit Manager is responsible for managing the daily credit and collection operations, building a high-performing team, and ensuring adherence to company policies in credit management.
Wholesale
Responsibilities
Area sales responsibility plumbing, waterworks, and HVAC
Review and evaluation of established customer credit limits within authority levels, operates autonomously
Takes adverse action on delinquent accounts receivable, operates autonomously
Mastery level negotiation of customer paydowns, agreements, and contracts with some mentorship
Extension of non-standard terms per company policy, operates autonomously
Establishes goals and set performance expectations for their area
Effectively coaches associates and takes prompt corrective action when performance does not meet expectations
Develops a high-performing team by participating in hiring, training, and providing professional development
Owns the execution of strategy, implementing credit processes and procedures for the area
Follow-up and collection of the most severe delinquent accounts receivable
Facilitate bad debt recovery by monitoring the largest potential write-offs
Follow established standard operating procedures and report known violations
Guides others how to lead area and market leadership meetings
Travel within defined market for customer visitation as necessary / directed by leadership
Establish and maintain working relationships with sales teams and leadership teams
Provide direction and guidance to less experienced team members
Other duties as assigned by Regional Credit Manager, including special projects to benefit the department
Qualification
Required
3+ years credit experience preferred
NACM designation obtained or in process preferred
Lead customer and sales meetings and establish a seat at the local leadership level
Ability to teach commercial and personal credit report analysis
Ability to teach negotiations skills
Complete understanding of the Uniform Commercial Code
Knowledge of local, state, and federal laws related to secondary security and commercial collections
Guides and exemplifies outstanding customer service skills, both internally and externally
Regularly teaches, coaches, and trains other associates
Effectively leads meetings, both internally and externally with customers
Excellent written and verbal communication skills, with ability to effectively communicate and present across all levels of the organization
Strong interpersonal skills with the ability to collaborate and work effectively in a cross-functional team environment including virtual work
High level of Emotional intelligence
Ability to analyze solutions (problem solving skills) and look for alternative solutions
Able to initiate and lead change
Excellent judgment and decision-making ability
Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)
Valid drivers' license
Benefits
Health
Dental
Vision
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Company
Ferguson
Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-18Post Ipo Debt· $750M
2024-10-01Post Ipo Debt· $750M
2008-11-12IPO
Leadership Team
Kevin Murphy
President & Chief Executive Officer
Blake Luse
Senior Director, Enterprise Strategy & Planning
Recent News
The Virginian-Pilot
2025-12-27
2025-12-15
2025-12-10
Company data provided by crunchbase