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Colibri Group · 2 months ago

Sales Enablement & Operations Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Colibri Group is a pioneer of online professional education, serving over 1 million customers annually. The Sales Enablement & Operations Manager will optimize the sales process, manage the tech stack, and ensure data-driven decision-making to enhance sales performance.

Continuing EducationEducation

Responsibilities

Serve as the system owner for HubSpot CRM and Five9, ensuring data accuracy, automation, and reporting integrity

Connect tools across the stack (HubSpot, Calabrio, GA4, Matomo, RealEd, NetSuite, Shopify) to create a seamless, insight-driven sales engine

Oversee Calabrio forecasting, scheduling, and adherence — aligning staffing with campaign demand and service levels

Optimize queue coverage, occupancy, and rep utilization for both inbound and outbound teams

Drive high-impact sales performance through training, playbooks, tools, and onboarding programs

Build dashboards and reports that track conversion, AOV, speed-to-lead, adherence, and productivity

Analyze performance by channel (B2C, B2B, B2B2C) and surface insights that shape daily execution

Implement and scale tools like Balto (real-time call guidance) and Trellus (AI-based coaching)

Design workflows that minimize manual work and maximize rep time with customers

Partner with Sales, Marketing, and Product leaders to align lead flow, attribution, and reporting

Translate operational insights into action plans that improve the full customer journey

Qualification

HubSpot CRMFive9CalabrioSales OperationsB2C SalesB2B SalesB2B2C SalesExcel/Google SheetsPower BITableauLookerAI-driven sales toolsWorkflow automationClear communicatorProblem-solving

Required

5+ years of experience in Sales Operations or Revenue Operations — ideally in a phone or contact center environment

Deep knowledge of HubSpot CRM, Five9, and Calabrio (forecasting, scheduling, adherence)

Proven ability to integrate and optimize sales systems across B2C, B2B, and B2B2C models

Strong analytical skills — fluent in Excel/Google Sheets and BI tools like Power BI, Tableau, or Looker

Experience implementing AI-driven sales tools and workflow automation

Thrive in fast-paced, metrics-driven environments

Clear communicator with a bias for action, able to turn data into decisions and execution

Company

Colibri Group

At Colibri, we collaborate with over 5 million professionals and partners to provide exceptional professional education solutions for licensing, continuing education, test preparation, and career readiness.

Founded in 1990

Providence, Rhode Island, USA

1001-5000 employees