Axon · 8 hours ago
Strategic Customer Success Manager
Scottsdale, AZ
Full-time
Hybrid
Senior Level
5+ years expAxon is on a mission to protect life and build a safer world through innovative technology. As a Strategic Customer Success Manager, you will shape the customer experience, drive adoption, and expand Axon’s footprint within enterprise organizations while collaborating with various internal teams to advocate for customer needs.
ElectronicsGovTechHardwareSoftware
Responsibilities
Develop and manage strategic success plans for a portfolio of enterprise customers, driving adoption, engagement, and value realization
Act as a trusted advisor, proactively identifying opportunities to expand usage of Axon’s platform and ensuring customers achieve their desired outcomes
Track and analyze adoption metrics to assess customer health, implementing data-driven strategies to improve retention and mitigate risks
Own and drive complex customer escalations, coordinating cross-functional teams to achieve rapid and effective resolution
Provide regular business reviews and communicate key milestones, impact metrics, and opportunities to both customers and internal senior leadership
Collaborate with internal teams—including Product, Sales, and Support—to advocate for customer needs, shaping Axon’s roadmap and offerings
Lead customer enablement efforts through training webinars, best practices sharing, and proactive guidance on product adoption
Maintain CRM hygiene (e.g. Success Plans, Health Scores, etc.) to enable data-driven decision-making
Develop scalable success playbooks, mentor junior team members, and contribute to the continuous improvement of Customer Success processes
Qualification
Required
Bachelor's degree or equivalent experience
5+ years in a customer-facing role, with at least 3 years managing enterprise-level customers in a Customer Success or Account Management capacity
Proven ability to develop and execute customer success strategies, driving adoption and retention at scale
Strong experience managing escalations and coordinating cross-functional teams to drive issue resolution
Data-driven mindset with experience using customer success platforms and strategic planning tools to track engagement, identify trends, and optimize the customer experience
Exceptional project management skills with a track record of balancing multiple priorities while delivering high-impact results
Demonstrated ability to influence customer decisions and internal strategy through data, insights, and relationship-building
Experience mentoring or coaching team members, contributing to process development, and driving best practices
Excellent communication, presentation, and relationship-building skills, with the ability to engage effectively at all levels of an organization
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
Recent News
2025-12-29
2025-12-08
Company data provided by crunchbase