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CACI International Inc · 2 months ago

Service Integration and Management (SIAM) Continuous Improvement Specialist

US VA Chantilly

Full-time

Onsite

Mid, Senior Level

$87K/yr - $182K/yr

5+ years exp

CACI International Inc is a leading company in the Information Technology sector, seeking a Service Integration and Management (SIAM) Continuous Improvement Specialist. The role focuses on identifying and implementing process improvements using data analytics and ITIL best practices to enhance operational excellence within the organization.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Proactively mine and analyze IT service data to identify trends, patterns, and improvement opportunities

Apply statistical analysis and data visualization techniques to support evidence-based decision making

Lead the implementation of ITIL-based process improvements across the organization

Conduct evaluations and assessments leading to recommendations for process improvements, optimization, and development efforts for IT processes

Develop and refine key performance indicators (KPIs) to measure internal IT Service Management performance

Establish and maintain a knowledge management repository of improvement initiatives and outcomes

Develop and implement data collection methodologies to measure process effectiveness

Capture feedback from stakeholders on process effectiveness and develop roadmaps for improvements

Conduct regular benchmark analyses against industry standards and best practices

Work with tool providers to implement data elements supporting improvement objectives

Develop briefings, metrics, and perform trend analyses for presentation at various forums

Facilitate technical exchange meetings (TEMs) and other requirement-gathering work sessions

Collaborate with cross-functional teams to prioritize improvement initiatives based on data-driven ROI analysis

Support measurement and reporting for weekly and monthly meetings

Implement corrective actions based on customer feedback to prevent recurring issues

Provide input for technology requirements relating to continuous process improvement

Conduct comprehensive reviews of all operating agreements

Lead POC for the contract Control Objectives for Information and Related Technologies (COBIT) efforts

Attend meetings and forums to identify continuous improvement opportunities

Qualification

Data analysis toolsITIL frameworksProcess improvementKPI developmentSQLPower BITableauProject managementAnalytical skillsSelf-managementCustomer feedback analysisContinuous improvementData visualizationBenchmark analysisCommunication skillsStrategic thinkingFacilitation skillsTechnical documentationCollaborationPresentation skills

Required

TS/SCI with Poly Required

Bachelor's Degree or 5 years of related work experience

Demonstrated experience with data analysis tools and techniques (e.g., SQL, Power BI, Tableau)

Proven track record of implementing data-driven process improvements

In-depth knowledge of ITSM processes and Service Management workflows

Experience applying ITIL frameworks to drive measurable service improvements

Strong understanding of IT metrics and KPI development

Intimate knowledge of the customer environment and internal processes

Strong project management and scheduling skills

Excellent analytical and reporting capabilities

Superior written and verbal communication skills

Ability to translate complex data findings into actionable improvement plans

Ability to facilitate recurring technical/non-technical meetings and working groups

Strategic thinking and analytic skills

Capability to clearly document, explain, and present to technical and non-technical audiences

Strong self-management skills

Preferred

Advanced ITIL certification (ITIL 4 Managing Professional or ITIL Expert preferred)

Experience with data mining and advanced analytics

Experience with ServiceNow

Certified in process improvement methodologies (Six Sigma, Lean, etc.)

Experience building automated reporting solutions and dashboards

Knowledge of AI/ML applications in IT service management

Experience implementing Continual Service Improvement (CSI) within ITIL framework

Proficiency in creating interactive dashboards

COBIT knowledge and experience

Experience in multi-provider ITSM environments

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees