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Ipsen · 8 hours ago

Associate Director, Community Communications Lead

Cambridge, MA

Full-time

Onsite

Lead/Staff, Director/Executive

$143K/yr - $210K/yr

10+ years exp

Ipsen is a company focused on enhancing patient experience through effective communication and community engagement. The Associate Director, Community Communications Lead will drive collaborative interactions and manage the company's ambassador program while engaging with patient communities and enhancing Ipsen's reputation in North America.

BiotechnologyPharmaceuticalProduct Research

Responsibilities

Lead appropriate interactions with patients opted in to the company’s ambassador program—a platform for experience storytelling (includes representing Ipsen externally, managing interactions compliantly and ensuring relevant content)

Manage a coordinated approach with the patient community and Ipsen—leading with both empathy and a full understanding of the company’s role in the health ecosystem (includes proactive and reactive outreach, leading with transparency and listening to learn)

Chair the charitable giving and employee match programs in the United States, with cross functional partners, following program criteria

Develop strategic programs to engage and empower audiences through thought leadership and partner programs with the Corporate Affairs team

Fully execute the requirements of the company’s volunteer program in North America

Facilitate the development of materials, including internal review processes. Knowledge of industry norms for material reviews is a must

Work cross-functionally to grow and refine Ipsen’s reputation in North America as it relates to stakeholder engagement

Liaise and partner with U.S. business units and global colleagues across Corporate Affairs

Qualification

External communicationsPatient advocacy experienceIntegrated marketing communicationsRegulatory compliance knowledgeWriting skillsLeadership skillsCollaboration skillsCreative thinkingDetail-orientedSelf-starter