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Akkodis · 2 months ago

Information Technology Field Technician

Midland, TX

Contract

Onsite

Mid Level

$35/hr - $40/hr

3+ years exp

Akkodis is seeking an IT Field Support Technician for a 12 Months contract position with a client located in Midland, TX. The role involves providing Tier 2 onsite or remote support for installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

Mohammed Ateequddin

Responsibilities

Ownership of Field Desktop Services fulfillment & Problem tracking, management, and resolution. Focus is on superior customer service levels, in all situations, especially under pressure, no matter if customers issue is small or large

Responsible to provide Tier 2 onsite or remote support for installation, configuration, maintenance, and troubleshooting of all Midstream end user workstation(s) hardware, software, and peripheral devices. After hours support required at times to assist with high priority issues and requests

Prioritize and escalate Midstream customer issues to the appropriate IT Tier 3 support groups and, when necessary, coordinate with IT Field Services Smart hands to schedule on-site support visit

Support and maintenance of Midstream hardware devices to include imaging of standard and high spec desktop/laptop computers, tablets, and hand-held field devices

Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions in a timely manner

Resolve hardware and software problems efficiently with minimum disruption to users and coordinates hardware repairs with service vendors as merited

Collaborate with others, as an escalated level of support, to resolve major underlying technology issues which arise within project, or a product as needed. Identify opportunities to make changes in the process to eliminate outages, reduce waste, improve process and execution efficiencies, and improve communication within the team

Collaborate with all support and team members to ensure accuracy and efficiency of the inputs and outputs of the asset tracking system to other business processes

Implements, and enforces the IT Asset Management processes, policies and standards, work instructions and activities in compliance with the information technology infrastructure platforms

Qualification

Windows 11 supportOffice 365 troubleshootingMobile device supportServiceNowNetworking knowledgePeople skillsWillingness to learnFlexibleTechnical writingTeam-oriented

Required

3 to 5 years working with and supporting end users and VIP's

3+ years working with third party service suppliers – should include SLA and service definition functions

Experience working with remote and travel users – plans and assists with issues that come up

Able to effectively communicate both verbally and in writing with management to express ideas to make informed decisions

Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities

Ability to support and explain technical concepts to users at various levels of technical proficiency

Effectively manages difficult or volatile situations

Able to read and understand technical manuals, procedures, and OEM guides

Excellent people skills

Ability to assess, analyze and research technical situations and provide viable alternatives

Ability to learn recent technologies and procedures quickly

Ability to communicate effectively with wide variety of users, and technical teams

Technical writing

SME in supporting and troubleshooting Windows 11, Windows 10, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and IOS devices (iPad and iPhone)

Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality need

Extensive support with VPN, Citrix, and Wireless Networks

Assist with phone systems, upgrades, maintenance in the Field office

Asset management, including maintenance of network component inventory; printers and other hardware items

Manages installation, setup, maintenance, and troubleshooting for user workstations, software, hardware, and peripherals

Experience supporting Video conference technologies

Networking connectivity knowledge and troubleshooting

Installation and configuration of local LAN printers

Maintain a continuous focus on technology and information security

Preferred

Experience: 3–5 years preferred; open to training if candidate is eager and adaptable

Backgrounds Accepted: Enterprise, MSP, medical, education – oil & gas is a plus but not required

Certifications: A+, Network+ preferred but not mandatory

Travel: ~30–40% monthly; mostly day trips, occasional overnights

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

An EAP program

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)