DAWSON ยท 2 months ago
Call Center Program Manager Administrative Assistant (PMAA)
Kansas City, MO
Full-time
Hybrid
Entry, Mid Level
2+ years expDAWSON is a company that provides support services to the Veterans Benefits Administration. The role involves servicing veterans' calls related to benefits and monitoring onboarding and offboarding processes for equipment and access.
Defense & Space
Responsibilities
Submit and monitor onboarding and offboarding tickets for equipment and access
Monitors issuance of Government Furnished Equipment, headphones, and access
Collect pre-hire competency certifications
Ensure new hires have Personal Identification Verification exemptions
Coordinate nesting partners for new hires during and after training
Communicate any status changes of staff to Workforce Management and Training Sections, when required
Tracks equipment status
Qualification
Required
Prior administrative or program support experience
Strong written and verbal communication skills
Ability to multitask, prioritize tasks, and manage time effectively
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to work well with others and contribute and maintain professional relationships
Detail oriented and highly organized
Preferred
Associate or bachelor's in business administration or management
Experience with program or project management software like MS Project
2-3 Years of previous call center experience
Benefits
Medical, dental, and vision insurance
A 401(k) program with employer match
Paid vacation and sick leave
Employer-paid basic life and AD&D insurance
An Employee Assistance Program
A flexible work environment
Critical illness coverage
Accident insurance
Identity theft coverage
Pet insurance
Company
DAWSON
DAWSON is a Native Hawaiian global business enterprise whose highly skilled and specialized staff, in-place management systems, and responsive global reach bring a depth of expertise and versatility to its Construction, Environmental, Operations and Maintenance, and Professional and Technical Services.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase