Perk · 2 months ago
Senior Corporate Travel Agent - GDS
Chicago, Illinois, United States
Full-time
Onsite
Mid, Senior Level
$61K/yr - $72K/yrPerk is an intelligent platform for travel and spend management, aiming to automate travel bookings and expenses. The Senior Business Travel Consultant will provide exceptional service to B2B customers, ensuring client satisfaction and maintaining strong relationships throughout the travel process.
Artificial Intelligence (AI)Business TravelSaaSSoftwareTicketingTravelTravel Agency
Responsibilities
Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently
Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels
Work independently, using your initiative to handle client inquiries and provide solutions without supervision
Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate
Undertake travel reservations and amendments for TravelPerk customers, prioritizing customer service and booking accuracy
Proactively maintain and develop client relationships, offering support throughout the entire travel process
Provide suitable travel options and suggestions to meet client requirements
Ensure all service level agreements are met and actively maintain the GDS queues
Mentor and support junior team members, assisting with their queries and quality-checking their work as needed
Support the Team Leader and collaborate with colleagues to maintain a high level of service
Qualification
Required
Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
Are proficient in air fares and ticketing
Have great communication skills, fluency in English, both written and spoken is essential
Are familiar with North American business culture and customer expectations
Have previous experience as a Business Travel Consultant
Are well-organized, and capable of working to tight deadlines under pressure
Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers
Are proactive in resolving customer queries and complaints, using their initiative to overcome problems
Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success
Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues
Motivate and encourage the well-being of the team, displaying a positive attitude at all times
Benefits
Generous vacation days so you can rest and recharge
Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
Subscription to Wellhub, the gym benefit.
Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
Global presence and hybrid working style
Unforgettable TravelPerk events, including travel to one of our hubs
Learning and professional development opportunities
Spring Health - Get access to 12x therapy & 12x coaching sessions per year!
Exponential growth opportunities
16 paid hours per year to volunteer for a cause of your choice.
"Work from anywhere" allowance of 20 working days per year.
Company
Perk
The intelligent platform for travel and spend.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$865.52MKey Investors
SoftBank Vision FundKinnevikGreyhound Capital
2025-01-27Series E· $200M
2024-06-18Debt Financing· $134.23M
2024-01-23Series D· $104M
Leadership Team
Robin Smith
Chief Technology Officer
Jean-Christophe Taunay-Bucalo
President and COO
Recent News
capital-riesgo.es
2026-01-16
Silicon Republic
2025-10-18
2025-10-10
Company data provided by crunchbase