Support Technician (Telecommunications) jobs in United States
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Goldbelt Apex LLC ยท 1 day ago

Support Technician (Telecommunications)

positionRockville, MD
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$35/hr - $37/hr
date2+ years exp

Goldbelt Apex LLC is a data-focused company dedicated to process and quality in healthcare IT. They are seeking a detail-oriented and experienced Support Technician in Telecommunications to provide first-level support and resolve technical problems related to communication systems.

Government Administration
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide first-level support to end users for telecommunications and related IT issues via phone, email, or in-person
Identify, research, and resolve technical problems related to voice, data, and video communication systems
Document, track, and monitor issues using a ticketing system to ensure timely resolution and follow-up
Escalate complex issues to higher-level support or vendors as needed
Assist in the installation, configuration, and maintenance of telecommunications hardware and software
Maintain accurate records of support activities, system configurations, and user interactions
Collaborate with network and systems teams to ensure seamless integration and performance of telecom systems
Provide support for VoIP systems, mobile devices, conferencing tools, and other communication platforms

Qualification

Telecommunications supportAnalytical skillsProblem-solvingCommunication skillsAttention to detail

Required

Strong problem-solving skills and ability to plan and deliver technical solutions independently
Excellent written and verbal communication skills
Ability to manage multiple priorities and deliver under tight deadlines
Strong analytical skills and attention to detail
Associate's degree
At least 2 years of experience and with providing telecom support
Clearance: Public Trust
Citizenship: US Citizen by birth or naturalization

Benefits

Medical
Dental
Vision insurance
401(k) plan with company matching
Tax-deferred savings options
Supplementary benefits
Paid time off
Professional development opportunities

Company

Goldbelt Apex LLC

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Goldbelt Apex is an Alaska Native Small Business Administration certified 8(a), wholly owned subsidiary of Goldbelt, Inc.
dateFounded in 2021
location
Alexandria, VA, US
people-size51-200 employees
web-link
http://goldbelt.com

Funding

Current Stage
Growth Stage

Leadership Team

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Aaron Seib
Chief Data Interoperability Officer
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Company data provided by crunchbase