Patreon · 2 months ago
Senior Strategic Partner Manager
New York
Full-time
Hybrid
Senior Level
$144K/yr - $216K/yr
7+ years expPatreon is a media and community platform that empowers creators to monetize their work and engage with fans. The Senior Strategic Partner Manager will oversee account management and success for a portfolio of creators, driving data-backed solutions and offering strategic guidance to enhance creator experience and revenue growth.
Content CreatorsMusicPodcastVideo
Responsibilities
Drive strategy and support for a high-volume portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices
Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon’s tools
Respond to inbound questions with speed and clarity, helping creators feel heard and supported
Share updates and learning resources with creators while keeping communication personal and actionable
Identify and escalate common issues, feedback, or trends to improve products and processes
Champion partner feedback to product teams for optimization of internal and external tools
Analyze creator performance and engagement through data-driven research, diagnostics, and benchmarking
Collaborate closely with cross-functional teams to continuously improve the creator experience
Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team
Manage and negotiate complex deal structures, partnering closely with finance and legal teams
Qualification
Required
BA/BS degree or higher
7+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment
4+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators
Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
Expertise in using data and analytics to develop insights for decision making
Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
Curious, empathetic, and confident offering strategic advice in short, focused interactions
Track record of revenue and product‑adoption growth within a medium- to large- strategic portfolio
Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy
High operational rigor - disciplined CRM usage, cadence execution, and follow‑through
Strong negotiation/persuasion skills - both strategic and tactical. Experience building complex deals is a plus
Consultative sales acumen—adept at retaining and expanding accounts through persuasive storytelling and ROI framing
Benefits
Salary
Equity plans
Healthcare
Flexible time off
Company holidays and recharge days
Commuter benefits
Lifestyle stipends
Learning and development stipends
Patronage
Parental leave
401k plan with matching
Company
Patreon
Patreon is an online platform connecting musicians and other artists with their fan base.
201-500 employees
H1B Sponsorship
Patreon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (13)
2023 (12)
2022 (20)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$413.3MKey Investors
Tiger Global ManagementGlade Brook Capital PartnersThrive Capital
2021-11-10Secondary Market
2021-09-15Series Unknown
2021-04-06Series F· $155M
Leadership Team
Jack Conte
CEO & Co-Founder
Sam Yam
Co-founder, President & CTO
Recent News
vcnewsdaily
2025-12-01
2025-11-19
Company data provided by crunchbase