Jigsaw · 2 months ago
Customer Success Manager - Legal
New York
Full-time
Onsite
Mid Level
$70K/yr - $77K/yrJigsaw is a company focused on transforming professional services and financial institutions through innovative data solutions. They are seeking a Customer Success Manager to serve as the main point of contact for their legal clients, developing long-term relationships and ensuring customer satisfaction while promoting product adoption and retention.
ComputerData VisualizationLegal TechSoftware
Responsibilities
Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary
Manage product trials, including training and collating feedback
Assist with customer queries and requests in a timely manner
Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell
Strategise with the customer to align goals, promote adoption, and drive value
Maximise retention and annual increases
Support customers in their onboarding and account set up
Train end-users and other trainers
Qualification
Required
Excellent verbal and written communication skills, both internally and with external stakeholders
An ability to work in an incredibly fast paced environment and ‘think on your feet'
Strong organisational skills
An ability to adapt, multi-task and prioritise responsibilities
Positive and high energy
A problem solving mind-set
Legal Customer Success experience
To be a team player and self-motivator
A proven track record of achieving and exceeding goals
Company
Jigsaw
Jigsaw builds diagrams, allowing users to both visualize and manipulate the complex underlying data.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$15.07MKey Investors
Exor Ventures
2024-04-29Series A· $15.07M
Leadership Team
Travis Leon
Co-Founder/Co-CEO
Recent News
London Evening Standard
2025-09-12
Company data provided by crunchbase