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Hayward Holdings, Inc. · 5 hours ago

Quality Manager

Clemmons, NC

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Hayward Holdings Inc. is the largest manufacturer of residential swimming pool equipment in the world, and they are seeking a Quality Manager for their Clemmons facility. The role involves leading all aspects of the Quality function, ensuring product quality and compliance, and managing the Quality Assurance team to support manufacturing operations and customer satisfaction.

E-CommerceIndustrialManufacturing

Responsibilities

Be the Quality Champion / Voice of Quality / Customer Advocate for the Clemmons facility

Supervises and trains QA/QC staff; determines workload priorities to support Operations and Engineering needs. Ensure that plant QA/QC is properly resourced to support customer needs, manufacturing operations, and product design/development

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning and prioritizing workload and assigning and directing workforce accordingly, appraising performance; rewarding and disciplining employees; addressing employee complaints and resolving problems

Ensure all internally fabricated parts, purchased parts and finished products conform to engineering prints and performance specifications, and all non-conforming items are appropriately identified, quarantined, reviewed, and dispositioned. Ensure relevant parties (production mgmt, planning, supply chain, etc.…) are informed and involved throughout this process

Support New Product Development and Sustaining Engineering efforts through active Quality department participation in assigned design development projects

Actively participate in the Product Change / Engineering Change (PCD/ECN) process as the QA review authority for the Clemmons facility. Proactively review changes to ensure product quality/integrity/reliability are not compromised; work with change authors to resolve concerns and promptly report unresolved concerns to the Director of Global Quality. Ensure First Article Inspections (FAI) are completed, documented, approved, and reported in a timely manner

Actively participate as a member of the Clemmons facility staff in plant meetings and activities

Prepare and submit Quality department budgets and capital expenditure proposals for the Clemmons facility

Ensure metrics (process capability, control charts, measurement quality) are established and used to monitor product quality, manufacturing performance, and drive continuous improvement. Actively investigate opportunities to apply or improve the use of metrics throughout the facility

Manage the Returned Materials Area (RMA) and Returned Goods Authorization (RGA) process, including overseeing evaluations and /or failure analysis of returned goods. Ensures that findings are documented and regularly reported to appropriate functions/personnel

Effectively use problem-solving processes (e.g.,8D, A3, Shainin Red-X, DMAIC) to develop root-cause analyses, effective corrective actions, and process improvement

Ensure consistent monitoring of supplier performance with Supplier Quality Engineers through the use of Supplier Scorecards for critical suppliers. Maintain regular contact with Supplier Quality Engineers on current suppliers and the evaluation of potential new suppliers as appropriate

Ensure appropriate supplier quality requirements are established and consistently applied to ensure conformance to established requirements for all supplied parts, components, or systems. Work with Supplier Quality Engineers to pursue Supplier Corrective Action Responses (SCARs) for systemic or significant failures

Maintain active and effective calibration and testing programs

Recommend actions or policies that result in improved quality, efficiency, cost reduction, or profitability for the company

Interact with Technical Services and Sales personnel to investigate, understand, and resolve customer / field complaint issues. Provide feedback to Clemmons Operations on issues resulting from manufacturing non-conformances and request formal corrective action when appropriate

All other reasonable duties as assigned

Qualification

Quality SystemsStandardsStatisticsStatistical Process ControlProblem-Solving methodologiesMetrologyGD&T standardsProduct Development processesChange ManagementPlanning skillsBlueprint interpretationPlastic molding processesAgency compliance knowledgeLeadership skillsCommunication skillsInterpersonal skillsDecision-making skills

Required

Excellent written and verbal communication skills are required

Must have demonstrated strong leadership, interpersonal, decision-making, and planning skills

Statistics and Statistical Process Control

Quality Systems and Standards (eQMS)

Metrology and GD&T standards

Inspection and Control methods, techniques, and documentation

Problem-Solving methodologies

Product Development processes

Change Management

Must be able to read and interpret blueprints/schematics

Must be knowledgeable in plastic molding processes including injection and blow molding

Must be familiar with Agency compliance (e.g., UL, CE, NSF, etc…) requirements and procedures

Bachelor's degree (B.S./B.A.) from four-year college or university, preferably in a technical field (Engineering, Science, or Math), required with minimum 10 years related experience in Manufacturing Quality, Operations, and/or Engineering

While performing the duties of this job, the employee is regularly required to stand, sit and walk

The employee is frequently required to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms

The employee must occasionally be able to lift, inspect, test, and/or move up to 75 pounds

Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus