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Vertiv · 7 hours ago

Site Based Program Manager

Westerville, OH

Contract

Onsite

Senior Level

6+ years exp

Vertiv is a global leader in designing, manufacturing, and servicing products and solutions that keep the world connected. The Site Based Program Manager will lead a field directed service business focused on safe work practices and operational excellence, managing resources to maximize customer satisfaction and improve productivity and profitability.

Data CenterInformation TechnologyIT InfrastructureTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Builds teams and Programs needed to execute Service’s Site Based contract delivery, parts management, training collateral, and new contract mobilization

Drives profitable contract deliverable initiatives through effective management of assigned assets (people, financial and material). Manages assigned people resources in a manner that meets or exceeds key performance goals (KPI’s)

Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets (KPI’s)

Ensures tools and processes are executed per established standards to achieve customer satisfaction at the most effective cost

Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify improvement areas. Implements required changes

Leads local effort to drive and strengthen customer loyalty programs that secure and retain service contract customers

Drives Vertiv safety programs and policies while supporting an overall safe working environment

Drives operational review meetings, reviewing safety and operational excellence performance metrics

Executes other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager as required. Ensures a consistent level of coaching, which includes, monthly 1-1’s and operational reviews

Primarily focused on the standards and new contract deployments across North America. This position leads the execution efforts of the field directed service business. Ensures consistency of delivery systems across the service centers

Manages the roll out of Site Based Service contract with supervisors and technicians with a focus on delivering best in class thermal services delivery. As new contracts are deployed, the Deployment Leader will execute the Vertiv 'playbook' for effectively implementing and executing a Site Based delivery model

Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed, and customer satisfaction is achieved

Qualification

ThermalCritical Power ServicesContinuous ImprovementTeam LeadershipProject ManagementCommunication SkillsMicrosoft OfficeSupervisory SkillsOrganizational Skills

Required

Graduate of Engineering or Business and six years' experience OR Graduate of applicable Technical School or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience

Experience with continuous improvement is a plus in this role

A high degree of communication, supervisory, organizational and management skills are required

High-level competence in written and verbal communication. Strong presentation skills and proficiency in speaking to large audiences

Able to lead and direct diverse teams

Strong knowledge of Thermal and Critical Power Infrastructure Services

A good theoretical background and strong management skills are necessary

Communicate effectively, in writing and verbally, with clients, peers and management

Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills

Strong computer skills including editing, formatting and using templates in Microsoft Word, Excel, PowerPoint, and use of Internet for standards/products/manufacturer research

Willing to work flexible hours, weekends, holidays and night work

Able to travel up to 50% of time

Valid Driver's License