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Sun Communities & Sun Outdoors · 8 hours ago

Office Coordinator

Shelby Township, MI

Full-time

Onsite

Entry Level

2+ years exp

Sun Communities & Sun Outdoors is an industry-leading organization focused on community management. The Office Coordinator is responsible for handling routine office work, administrative tasks, and assisting in planning community events and activities.

Real Estate

Responsibilities

Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions and complaints to the Community Manager. (Essential)

Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals. (Essential)

Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts. (Essential)

Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual. (Essential)

Performs general administrative functions such as answering phones, typing, copying, faxing, and filing. (Essential)

Reviews and codes invoices and statements for Community Manager approval

Schedules clubhouse rentals and processes rental fees

Ensures office supplies are sufficiently stocked and prepares supply orders as needed

Makes collection calls for site rental payments as directed by the Community Manager. Submits bad debt files to collections

Processes resident move-ins and move-outs in accordance with the Operations Manual

Assists with planning and coordinating resident relations events and activities within the community

Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager

Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner

Assists prospective residents by checking the status of Sun Homes inventory. Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager

Forwards Sun Homes customer service requests to the Community Manager in a timely fashion

Completes new move-in incentive requests for non-Sun Homes deals

Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; tracks all approvals and denials

Maintains the petty cash fund, ensuring to record expenditures in the proper accounts

Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed

Other duties as assigned

Qualification

Administrative experienceNetSuiteProperty management experienceCustomer service skillsCommunication skillsComputer proficiencyProfessional appearanceProblem solving skills

Required

High School Diploma or GED (Required)

2 years in administrative experience (Required)

Excellent written and verbal communication skills

Strong customer service skills

Excellent problem solving skills

Intermediate computer proficiency

Professional appearance

Must have a valid driver's license

Preferred

6 months in previous experience using NetSuite (Preferred)

6 months in property management office experience (Preferred)

Benefits

Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family

Comprehensive Dental Plan

Vision Plan

Voluntary Health and Dependent Care Reimbursement Accounts

Life and Accidental Death and Dismemberment Insurance

Short and Long-Term Disability Coverage

401(k) Plan with Sun matching contribution

Paid Parental Leave

Employee Assistance Program

Identity Theft Insurance

Legal Assistance Plan

Pet Insurance

Tuition Reimbursement program providing financial support to team members who further their formal education