Axon · 5 hours ago
Professional Services Manager - Enterprise
Boston, MA
Full-time
Hybrid
Mid Level
$66K/yr - $106K/yrAxon is on a mission to Protect Life, focusing on critical safety and justice issues through their devices and cloud software. As a Professional Services Manager, you will drive pre-sale and post-sale initiatives, ensuring successful implementation and adoption of Axon's products while acting as a Trusted Advisor to customers.
ElectronicsGovTechHardwareSoftware
Responsibilities
Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively
Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status
Qualification
Required
BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel
Preferred
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
Founded in 1993
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
Recent News
2025-12-29
2025-12-08
Company data provided by crunchbase