REPOWR · 2 months ago
Operations Manager
Chattanooga, Tennessee, United States
Full-time
Onsite
Mid, Senior Level
3+ years expREPOWR is seeking a highly motivated Operations Manager to lead their support operations and elevate customer experience. This role involves managing a team responsible for day-to-day support across various channels, ensuring smooth operations, prompt issue resolution, and continuous improvement through training and automation.
LogisticsSoftwareSupply Chain ManagementTransportation
Responsibilities
Lead and develop a seven-person support team handling daily supplier, carrier, and general support, as well as billing-related questions
Own day-to-day operations for all support channels, including SLA adherence, escalations, and real-time issue management
Improve quality and consistency through regular QA reviews, training programs, and process refinements
Enhance efficiency by identifying opportunities for automation and implementing AI and process-automation tools to streamline workflows
Optimize systems by managing and improving shared inbox/ticketing systems and telephony software (including rules, automations, and reporting)
Collaborate cross-functionally with Strategic Account Managers and the Carrier Management team to ensure adherence to client-specific protocols and seamless customer experiences
Identify and execute short-term improvements (1–2 week horizons) to resolve recurring support issues and improve responsiveness
Provide feedback and insights to leadership on long-term process and tooling opportunities that strengthen REPOWR’s customer experience
Qualification
Required
3+ years of experience in the logistics or transportation industry
3+ years in customer service or operations support roles
1+ years of people management experience leading a support or operations team
Proficiency with shared inbox/ticketing systems (e.g., Zendesk, HubSpot, Front) and telephony platforms
Experience developing and maintaining SOPs and QA programs
Strong analytical and process-improvement mindset, with comfort using AI tools and automation platforms to drive efficiency
Excellent communication, leadership, and organizational skills
A proactive, solutions-first attitude with a passion for delivering exceptional customer experiences
Experience working with BPO's and offshore teams
Benefits
Medical, Dental and Vision
401(k) with match
Employee Development Program
Unlimited PTO
Pretty good coffee (fresh ground)
In office bike
Company
REPOWR
REPOWR is a community of networks where logistics companies seamlessly lease & share assets to reduce waste & underutilization.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$12.68MKey Investors
UP PartnersKoch Disruptive TechnologiesBrickyard
2023-04-11Series A· $8M
2022-03-15Seed· $4.2M
2021-02-01Pre Seed· $0.47M
Leadership Team
Patrick Visintainer
Co-Founder
Spencer Ware
Co-Founder
Recent News
EIN Presswire
2025-07-11
2024-12-03
2023-04-13
Company data provided by crunchbase