Beltone New England, Carolinas and Virginia · 2 months ago
Front Office Trainer
North Providence,RI,US
Full-time
Onsite
Mid Level
$18/hr - $22/hrBeltone New England is seeking a dedicated and motivated Patient Care Coordinator (PCC) Trainer to join their team. This unique role combines front office responsibilities with the opportunity to train, mentor, and support new team members while ensuring smooth daily operations within the clinic and improving team performance.
Health Care
Responsibilities
Ensure quality customer service, oversee the daily operation of services for practice and the execution of contracts, deposits and billing
Greet new and existing patients like they are family
Schedule patients’ appointments either in person or over the phone
Handle a three-line phone system
Call established patients for their yearly checkup
Maintain patients’ files abiding by HIPAA regulations
Respect patients by recognizing their rights; maintaining confidentiality
Knowledgeable in verifying patient's insurance eligibility and benefits through all insurance carriers
Prepare, receive, and distribute mail /packages using USPS or Federal Express
Maintains patient database by entering new information as it becomes available
Prepare and generate reports for both the clinic and the home office
Must be knowledgeable in Word and Outlook
Keep the office clean and orderly
Ability to multitask
Working in an environment that fosters teamwork and happiness!
Perform other tasks as directed
Facilitate LMS, virtual, in-person, and hands-on training
Lead new hire onboarding using the 'Learn, Try, Do' model
Track and report on trainee progress; escalate concerns as needed
Provide 1:1 and group coaching in Months 1-3
Deliver refresher training for current PCCs and HCPs
Facilitate peer learning groups and SME sessions
Support SOP rollouts, company initiatives and targeted skill training
Assist in developing the Front Office Resource Team (FORT) and SMEs
Provide backup coverage for offices as needed
Qualification
Required
Experience as a PCC, or in a healthcare front office role
Strong organizational, communication, and coaching skills
Ability to balance clinic work with training duties
Preferred
Proficiency with Microsoft Office, Monday.com, and LMS tools preferred
Benefits
401(k) with a 4% match after 1 year
Health, Dental and Vision Insurance
FSA
Life insurance
Short- and Long-Term Disability
AFLAC
9 Paid Holidays Off
Up to 10 Days of Paid Time Off
Paid Birthday Day Off
Pet Bereavement
Monthly office bonuses if you reach your goal
Employee Discount
Employee Assistance Program (EAP)
Company
Beltone New England, Carolinas and Virginia
Owned by Brian Snowden, Beltone New England is one of the largest and most respected dispenserships within the Beltone network, proudly operating 55 locations across eight states: Rhode Island, Massachusetts, Maine, New Hampshire, Connecticut, Virginia, North Carolina, and South Carolina.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Susan Champagne
Executive Assistant to the President/CEO
Company data provided by crunchbase