A-V Services, Inc. · 4 weeks ago
Audio/Visual On-Site Support Technician
Austin, TX
Full-time
Onsite
Mid Level
3+ years expA-V Services Inc. is a leading AV company with multiple fortune 100 contracts within various industries, seeking an Audio/Visual/Multimedia Support Technician for on-site support. The role requires comprehensive audio video skills and great customer service, focusing on supporting the corporate work sector.
ArchitectureProject ManagementTelecommunicationsTraining
Hiring Manager
David Sierra
Responsibilities
Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support and capable of a skilled technical user level with AV equipment such as:
Crestron Control Systems
Switching / Routing technology
Video codecs
Audio hybrids
Digital Audio mixing console
Handheld Microphone and Lav Mics
Video Switching
Audio/Video Support scheduling
Help support communications with internal teams coordinating and administrating AV related event support tasks
Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls; and will coordinate with service providers (Verizon, Crestron etc.) as needed to effectively troubleshoot issues
Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files
Strong troubleshooting skills
Client-focused with the ability to work independently with little supervision and be and be an excellent communicator both verbally and in writing both from a technical perspective as well as with non-technical end users at all levels
Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting
Provide on-going operational training and assistance
Oversee and advise on the proper implementation of consumable and spare parts
Perform minor maintenance checkups and repairs plus conduct proactive
Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client
Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair
Assist in the coordination and setup of audiovisual equipment for special events Including the addition of display content and video wall support
Provide end to end troubleshooting support and resolution of audiovisual related issues
Maintain issues log for each system to provide trend analysis information
Communicate internally with Client on all AV issues; specifically issues with long lead time resolution
Responsible for following all Client’s established policies
Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room
Qualification
Required
Must have great customer service with emphasis supporting the corporate work sector
Comprehensive audio video skills
Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry
Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support
Capable of a skilled technical user level with AV equipment such as Crestron Control Systems, Switching / Routing technology, Video codecs, Audio hybrids, Digital Audio mixing console, Handheld Microphone and Lav Mics, Video Switching, Audio/Video Support scheduling
Help support communications with internal teams coordinating and administrating AV related event support tasks
Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls
Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files
Strong troubleshooting skills
Client-focused with the ability to work independently with little supervision
Excellent communicator both verbally and in writing from a technical perspective as well as with non-technical end users at all levels
Minimum of 3-4 years of industry experience in the service of audio, video, audiovisual and presentation systems
Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting
Provide on-going operational training and assistance
Oversee and advise on the proper implementation of consumable and spare parts
Perform minor maintenance checkups and repairs plus conduct proactive Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client
Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair
Assist in the coordination and setup of audiovisual equipment for special events including the addition of display content and video wall support
Provide end to end troubleshooting support and resolution of audiovisual related issues
Maintain issues log for each system to provide trend analysis information
Communicate internally with Client on all AV issues; specifically issues with long lead time resolution
Responsible for following all Client's established policies
Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room
Benefits
Employee stock ownership plan (ESOP)
Competitive and comprehensive health insurance
Life insurance
Dental program
401k
Short-term and long-term disability insurance
FSA
HRA
Commuter Benefit Card
Full paid vacations
Paid holidays
Company
A-V Services, Inc.
Since 1960, A-V Services, Inc.
201-500 employees
H1B Sponsorship
A-V Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageRecent News
Telecompaper
2022-01-21
Company data provided by crunchbase