The Archway · 2 months ago
Client Services Coordinator
Arlington, Texas
Full-time
Onsite
Mid, Senior Level
5+ years expThe Archway is Tarrant County’s only state-designated family violence program dedicated to ending intimate partner violence. They are seeking a Client Services Coordinator responsible for managing staff, overseeing schedules, and ensuring effective service delivery in the shelter's 24-hour Resident Service Center.
Non-profit Organization Management
Responsibilities
Hiring, training, and supervising all Client Service Center staff members on specialized and/or specific job duties
Managing all Client Service Center staff and volunteer schedules in the 24-hour Resident Service Center in the shelter
Working collaboratively with the Hotline Coordinator to ensure streamlined processes between the hotline and shelter intake
Working collaboratively with the Hotline Coordinator in providing cross-training to client advocates for 24-hour emergency hotline
Development and timely submission of monthly departmental reports and staff time sheets
Troubleshooting and managing any challenges associated with collaborative community providers (i.e., taxi company and police departments)
Maintaining current list of referrals for staff to provide to shelter clients and callers
Managing personnel issues as they arise, collaborating with supervisor to guide employee performance, as necessary
Monitoring file documentation and CaseWorthy entry for effective service delivery and grant compliance
Fulfilling supervisory responsibilities in accordance with the organization's policies, grants, and applicable laws
Training employees, planning assignments, directing work, addressing complaints and resolving problems
Qualification
Required
Bachelor's degree in Social Work or a related field required, or a minimum 5 years of equivalent related experience required
Minimum of 2 years supervisory experience required
Minimum of 6 months to 1-year experience in a 24-hour hotline or residential setting required
Candidates must have knowledge and understanding of family violence and the ability to respond to clients in a constructive and supportive way, while being sensitive to cultural and ethnic issues
Must be able to remain calm in a crisis and maintain a high regard for confidential matters
Must have current valid Texas driver's license and have proof of automobile liability insurance
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to draft routine reports and correspondence
Ability to speak effectively before groups of clients, co-workers and public/private groups or organizations
Ability to communicate in a helpful and courteous manner
Ability to apply common sense understanding to conduct detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Preferred
Previous work in a fast-paced, customer service environment strongly preferred
Bilingual in Spanish desirable
Benefits
Competitive benefits package offered
Company
The Archway
Every day, someone steps through our doors with a story they never imagined would be theirs: - A mother escaping in the middle of the night with her newborn baby.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kathryn Jacob, LMSW
President and CEO
Stephanie Storey
Chief Operating Officer
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