Fidelity Bank · 2 months ago
Banking Center Manager 2
Kenner, LA
Full-time
Onsite
Senior Level
6+ years expFidelity Bank is a community-focused financial institution headquartered in New Orleans, Louisiana, dedicated to helping families and businesses thrive. The Banking Center Manager 2 is responsible for leading a retail banking team, driving business development, and ensuring exceptional client service while managing operational excellence and compliance.
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Responsibilities
Lead and motivate a retail banking team to achieve exceptional customer service and sales performance
Conduct business development activities in the market through proactive sales calls and networking to meet or exceed all consumer and business loans, deposits and fee income goals
Enhance existing client relationships, develop centers of influence and new clients by cross selling bank products and services
Exemplify high standards in terms of work ethic, attendance, compliance with banking regulations, and following policies and procedures
Clearly communicate performance expectations to retail banking team, set and convey individual and team goals, conduct regular one-on-one and team meetings, and provide on-going performance coaching to achieve overall bank goals
Communicate and follow-up with team members to ensure a clear understanding of job responsibilities, and communicate all changes to bank products, services, policies, and procedures, and regulatory banking requirements
Assist with teller duties, opening new accounts and processing loan applications as necessary to maintain efficient customer service standards
Management duties to include: timecard reviews/approvals, setting work schedules/managing overtime, participating in the hiring process for direct report openings, fostering professional development of direct reports, conducting mid-year and annual performance evaluations, coaching associates through the disciplinary process and ensuring team adherence to company policies and procedures
Involvement in the local market/community through civic organizations, community groups, and industry related organizations
Establish and enhance the Bank's presence in the local community by participating in networking events
Maintain branch appearance standards and maintain a professional, business-like and respectful atmosphere within the branch
Stay abreast of and enforce security policies and procedures
Address customer complaints, issues or errors and recommend corrective actions
Consistently exemplify our Core Values of Integrity, Community, Dependability, Excellence, Longevity, and Accountability
Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability
Perform other duties and/or special projects as appointed by management
Physical Requirements: primarily sitting with some standing, walking, lifting and bending
Qualification
Required
GED or High School diploma
6+ years of experience in branch management or leadership role in banking or financial services with experience identifying clients' needs and acting upon opportunities to offer suitable Bank products and services
6+ years of experience in business development, including performing outside sales calls to drive branch sales
Experience with management functions to include, but not limited to, interviewing, hiring, coaching, scheduling, managing attendance, promoting career development, and conducting performance evaluations
Extensive background in financial institution operating policies and procedures, and state and federal banking regulations
Ability to obtain registration with the Nationwide Mortgage Licensing System and Registry (NMLS)
Ability to work effectively with internal business partners to grow, enhance and cross-sell the Bank's portfolio of products and services
Actively participate in community organizations and bank events
Ability to travel across company footprint
Ability to achieve sales goals as set forth by management
Ensure branch operational soundness and achieve satisfactory audit results
Proficient in Microsoft Office Suite to include Word, Excel, Outlook, PowerPoint, Teams
Developed cognitive skills to include Problem Solving, Judgement, Decision-Making, Organization & Planning, Innovation
Developed intrapersonal skills to include Ambition, Optimism, Development, Tenacity, Self-Evaluation
Developed interpersonal skills to include Communication: Listening, Speaking, and Writing, Client Focus, Resilience & Balance, Versatility, Influence
Developed technology skills to include Knowledge Management, Technical Acumen, Social Branding, Agile Development
Developed leadership skills to include Coaching & Development, Achieving Results, Leading Teams, Leading & Managing Change, Addressing Conflict, Developing Followers, Relationship Management
Developed sales skills to include Connecting, Knowledge, Sales Drive, Preparation, Questioning, Presence, Prospecting
Preferred
Bachelor's degree in a related business field
Bilingual
Benefits
Competitive pay based on the position, qualifications, relevant experience, and skillset
Paid Time Off
Up to 14 paid holidays annually
Comprehensive Medical, Dental, and Vision Insurance
Employer Funded Health Savings Account
Paid Parental Leave
401(k) with matching contributions
Wellness Program to reduce health insurance premiums
Free or discounted banking and mortgage services
Basic Life Insurance and AD&D
Tuition Reimbursement Plan
Associate Referral Program
Associate Volunteer Program
Employee Assistance Fund •(subject to IRS guidelines)•
Employee Assistance Program
Opportunities for training and career development
Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts
Retail branch locations are closed on Saturdays!
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase