Ohio ENT & Allergy Physicians ยท 11 hours ago
Audiology Administrative Assistant
Columbus, OH
Full-time
Onsite
Entry Level
1+ years expOhio ENT & Allergy Physicians is seeking a highly motivated Audiology Administrative Assistant for their Hearing Healthy Solutions division. This role is essential in providing excellent patient care by managing patient inquiries, scheduling appointments, and ensuring efficient clinic operations.
Hospital & Health Care
Responsibilities
Serve as the first point of contact for patients, addressing inquiries related to appointments, medical services and billing
Register new patients and update established patient demographics
Manage a high volume of incoming calls with professionalism and courtesy. Prioritize patient needs, ensuring timely response and resolution of issues
Assist patients with questions regarding testing, services and retail products. Provide clear and accurate information to enhance patient understanding and satisfaction
Efficiently manage appointment bookings, cancellations, and rescheduling, coordinating with medical staff to optimize patient flow and clinic operations
Accurately input and update patient information in the EMR, ensuring compliance with privacy regulations
Indexing of office records
Handle patient concerns and complaints in a professional and courteous manner
Other general office duties as assigned, such as assisting with invoicing, checking-in patients, and assisting with checking in supplies
Qualification
Required
Qualified Applicant should have at least 1 year experience in customer service environment, medical office preferable
Excellent oral and written communication skills required
Ability to operate a computer and basic office equipment required
Ability to operate a multi-line telephone system
Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers
Must be well organized and detail oriented
Preferred
Knowledge of GE-Athena practice management software beneficial but not required
Knowledge of Microsoft Office software beneficial but not required
Benefits
Med/Dental/Vision
Paid Personal Time
Paid Holidays
401K
Paid STD/LTD/Life
Company
Ohio ENT & Allergy Physicians
Medical and surgical specialists committed to providing excellent and compassionate care to adult and pediatric patients in the community that we have served for over 60 years.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Holly Bezold
Chief Executive Officer
Andrea Gilsenan, CPA
Chief Financial Officer
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