Anthropologie Weddings · 2 months ago
URBN Senior Manager of Technology Operations
US-PA-Philadelphia
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expURBN is seeking a Senior Manager of Technology Operations who will be a strategic, high-velocity leader responsible for establishing and continuously elevating operational excellence and continuity across URBN Technology’s global enterprise. The role involves driving operational maturity, leading incident management, and implementing intelligent operational optimization to ensure the stability and performance of critical retail systems.
E-CommerceFashionRetailWedding
Responsibilities
Define, implement, and enforce robust triage processes, coordinating resolution efforts effectively across diverse, multi-functional teams (software, network, infrastructure) to dramatically improve incident coordination and reduce Mean Time to Resolution (MTTR)
Partner with Engineering and Business leadership to formally define the critical path and dependency relationships for our most business-impacting workflows (e.g., checkout, fulfillment, payment) and implement specialized resilience protocols around them
Aggressively build better processes around leveraging the signals, logs, and metrics we already possess for proactive detection, turning latent data into actionable intelligence for prevention
Own the entire high-severity incident lifecycle, driving swift, clear action from identification through resolution, while ensuring thorough post-incident analysis and long-term mitigation
Establish a rigorous cadence of clear, concise issue communications to the business, detailing impact and progress on resolved and in-progress incidents
Drive a mindset of scalable operational maturity by implementing processes, tools, and automation—with a mandate for agentic AI integration—to improve reliability, eliminate operational toil, and increase efficiency
Govern operational accountability by partnering with engineering teams to establish crystal-clear visibility on the relationship of each critical system to core business and technology Key Performance Indicators (KPIs). Champion the review of these metrics to drive continuous improvement
Oversee the operational integration across complex, interconnected retail systems (e.g., ERP, eCommerce, WMS), ensuring holistic process discipline and operational health end-to-end
Implement, track, and review operational metrics, SLAs, and SLOs, using data-driven insights to measure impact, optimize over time, and hold technical teams accountable for continuous improvement
Provide visionary leadership focused on speed, quality, and execution to the Operations function, fostering a culture of disciplined innovation and continuous automation
Partner closely with engineering and product leads to embed operational and AI-driven capabilities into the development lifecycle, ensuring systems are built for intelligent, resilient operation
Serve as a key escalation point for critical operational challenges, navigating complex technical and business decisions with clarity and decisiveness
Qualification
Required
8+ years of progressive experience in enterprise Operations, Site Reliability Engineering (SRE), or a related discipline, with significant experience operating in a leadership capacity across a large, global enterprise
Demonstrated success in leading an Incident Management practice focused on process discipline, multi-team coordination, and leveraging data for proactive mitigation
Strong process and systems mindset combined with experience driving Operational Optimization and measurable improvement in reliability and performance
Exceptional leadership, communication, and strategic thinking skills, with the ability to clearly articulate operational strategies and AI roadmaps to both technical and executive audiences
Bachelor's degree in Computer Science or a related technical field, or equivalent experience
Preferred
Deep understanding of retail systems architecture (e.g., POS, Order Management, Supply Chain) and the critical dependency relationships across these systems is a strong preference
Broad technical knowledge spanning software engineering, network engineering, and complex enterprise systems
Benefits
Medical
Dental
Vision
PTO
Generous employee discounts
Retirement savings
Much more
Company
Anthropologie Weddings
A wedding destination, exclusively from Anthropologie Anthropologie Weddings is a destination for the bride in search of uniquely beautiful ways to celebrate a uniquely beautiful love story.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase