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Sev1Tech LLC · 1 day ago

Change Management Lead

Washington, DC

Full-time

Onsite

Mid, Senior Level

4+ years exp

Sev1Tech LLC is a leading provider of IT modernization, engineering, and program management solutions. They are seeking a Change Management Lead to support IT operations for a DHS customer, focusing on minimizing manual intervention and improving efficiency through automation and AI.

ConsultingCyber SecurityInformation TechnologyInfrastructureSecurity

Growth Opportunities

No H1B

Security Clearance Required

Responsibilities

Minimize manual intervention, improve efficiency, and reduce human errors

Implement platforms that orchestrate work-flows for end-to-end task execution

Utilize AI as well as predictive analytics to detect anomalies, predict failures, and initiate self-healing processes to reduce downtime and improve system resilience

Overall responsibility for managing the CM team, priority, status, and deliverables

Proven ability to work closely with the business community as well as technical resources in a tactful manner

Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans

Demonstrated leadership experience implementing and improving IT processes

Experience developing written functional documentation and training materials

Expertise in integrating technical process work-flows within current and future Change Management (CM) automation

Qualification

Service Management toolsITIL frameworkChange Management automationIT Service ManagementAgile certificationFunctional documentationTraining materialsLeadership experienceCollaboration skills

Required

Bachelor's Degree

Strong skills in the use of Service Management tools, such as ServiceNow or Remedy

Knowledge of ITIL framework

Expertise in integrating technical process work-flows within current and future Change Management (CM) automation

Minimum 4 years' team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience

Experience developing written functional documentation and training materials

Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others

Demonstrated leadership experience implementing and improving IT processes

Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans

Overall responsibility for managing the CM team, priority, status, and deliverables

Proven ability to work closely with the business community as well as technical resources in a tactful manner

Eligibility for Entry on Duty clearance

ITIL certification or the ability to obtain within 12 months