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Universal Technical Institute, Inc. · 1 day ago

Senior Client Technology Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

$95K/yr - $110K/yr

10+ years exp

Universal Technical Institute, Inc. is seeking a Senior Client Technology Engineer responsible for the architectural design, engineering, and support of the global end-user computing environment. This role includes providing expert guidance and consultation, solution design, implementation, and support of all end-user facing technologies while mentoring junior team members and collaborating with senior leadership.

AutomotiveEducationHigher Education

Responsibilities

Develops an effective and efficient global end-user computing environment while sustaining continuous improvement to meet users’ needs and expectations including stability, maintainability, performance, and recoverability

Designs and maintains an enterprise workstation and software management framework and associated systems

Designs, tests and implements company-wide standard desktop/laptop images, along with creation and maintenance of all processes and associated documentation

Researches, tests, certifies and documents operating system upgrades and patches to be deployed into the organization, as well as define associated processes

Designs, tests, implements and documents unassisted installs of software updates and new installs, as well as custom desktop configurations

Acts as a Team Lead for the design and implementation of client technology and end-user computing systems, leading and directing the work of others

Provides technical direction, project leadership, documentation, and senior level engineering as it relates to the client technology environment

Acts as a primary technical interface with different areas of the business during project requirements gathering, design, implementation and documentation

Investigates, troubleshoots, analyzes and resolves problems that have been identified or escalated

Provides input during the performance appraisal process

Plans, evaluates and recommends new technology and innovation solutions

Qualification

Microsoft IntuneMECM/SCCMDesktop EngineeringPowerShellActive DirectoryNetworkingProject ManagementCommunication SkillsProblem-SolvingTeam Leadership

Required

High School diploma or GED required

Certifications required: One of the following, an equivalent, or higher certification: Comptia A+, Network+, Security+, MS-900, AZ-900

10+ years of experience in IT field. Additional education and/or experience will be considered in lieu of certifications

Minimum 5 years experience as a Desktop Engineering/Architecture professional, responsible for analysis, design, and technical leadership over large-scale, high-impact end-user infrastructure changes

Minimum 8 years experience with Microsoft Intune, Microsoft 365 administration, and MECM/SCCM

Engineering-level knowledge of Intune, MECM/SCCM, and associated technologies

Expert knowledge of imaging (SCCM/MECM), patch management, endpoint protection (Anti-Malware & Encryption), scripting, automation, and software packaging technologies and processes

Expert knowledge and understanding of windows client operating system methodologies (file system, registry, services, etc.), as well as system tools and remote desktop support

Expert knowledge of Microsoft operating systems, software packages and products

Expert in troubleshooting, root cause analysis, and use of related tools such as Sysinternals, Wireshark, WinDbg, etc

Strong knowledge of Active Directory, Entra ID, Group Policy, and Microsoft Server products

Demonstrated proficiency scripting in PowerShell

Demonstrated ability to manage and lead enterprise project implementations, act as resource and SME for other efforts and projects

Working knowledge of networking and endpoint security technologies and concepts

Excellent presentation, written, and verbal communication skills

Project management skills

Proven ability to use good judgment, problem-solving, and decision-making skills with minimal direction or guidance

Comfortable working in a 100% remote capacity

Ability to gain, understand, and apply information and data as it relates to Information Technology and the essential functions of the position

Ability to work flexible and adaptable work schedules

Strong organization, planning, and prioritization skills

Thrives in a fast-paced, challenging, ever-evolving end-user environment

Ability to demonstrate high integrity, develop strong working relationships, and build trust and confidence among peers, management, and stakeholders

Safely ambulate and/or maneuver when on-site at Company locations

Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility

Ability to maintain confidentiality and manage sensitive information with discretion

Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously

Preferred

BS in IT field preferred

Certifications preferred: MD-100/MD101 or higher, AZ-104 or higher, AZ-800 or higher

Candidate should be experienced in deploying new MECM/SCCM distribution points and site servers remotely

Expert in Intune migration, administration, integration, and development strongly preferred

Experience with Entra, MS Graph, Power Platform products, Windows Autopilot, Dell KACE, endpoint hardening, and/or Microsoft Teams administration preferred

Benefits

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses

Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)

Retirement Matching: 50% match on the first 6% of your contributions after 90 days

Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby

Competitive Insurance: Health, vision, and dental coverage for you and your dependents

Pet Insurance: Competitive coverage for your furry family members through ASPCA

Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Company

Universal Technical Institute, Inc.

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Universal Technical Institute, Inc., is a nationwide provider of technical education training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians, CNC machinists and Welders.

Founded in 1965

Scottsdale, Arizona, USA

1001-5000 employees