LiveRamp · 20 hours ago
Customer Success Manager - Technology Partnerships
New York, NY
Full-time
Hybrid
Mid Level
$96K/yr - $112K/yr
3+ years expLiveRamp is a data collaboration platform that focuses on consumer privacy and data ethics. The Customer Success Manager for Technology Partnerships will ensure the success of platform partners by building strong relationships, driving adoption of LiveRamp solutions, and providing strategic guidance to partners.
AdvertisingAdvertising PlatformsAnalyticsBrand MarketingData Integration
Responsibilities
Build and maintain strong, long-lasting customer relationships, including C-level contacts
Develop, implement, monitor, and optimize strategic success plans that are unique for each customer, including clear objectives and key performance indicators, to ensure client value is achieved
Drive the adoption and utilization of LiveRamp solutions to maximize customer value
Identify and proactively address any issues or challenges to ensure customer satisfaction
Manage the customer renewal process and work to reduce churn and contraction
Identify opportunities for upselling and cross-selling LiveRamp's products and services to enhance client outcomes
Educate customers on best practices, industry trends, and the latest features and capabilities of LiveRamp's platform
Act as a liaison between customers and LiveRamp's product development teams, providing feedback and insights to enhance product offerings
Effectively lead training for our reseller clients to educate their sales and customer success teams through live sessions and custom training materials
Provide ongoing strategic guidance to partners buying and selling within LiveRamp’s data marketplace to achieve mutual revenue growth
Act as a client liaison when testing alpha and beta solutions, ensuring feedback is actioned on and objectives are being met
Navigate complex renewals with strong negotiation skills and in depth understanding of client’s use case
Serve as a subject matter expert in AdTech, staying up-to-date with industry trends, headwinds, best practices, and emerging technologies across identity, activation, measurement, analytics, attribution, cloud solutions, and more
Develop strong relationships with key stakeholders within customer organizations, including product, marketing, advertising and data analytics and collaborate closely to understand their unique objectives and challenges
Coordinate with LiveRamp's internal teams, such as sales, product, engineering, and support, to implement and execute client-specific solutions
Serve as an internal advocate and escalation point for your client. Share client feedback, needs, and insights with internal teams to drive product enhancements and improvements
Qualification
Required
3-5 years Enterprise B2B SaaS Customer Success Management or Account Management experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity
Understanding and working knowledge around integrations at DSPs, SSPs, Exchanges, or Publishers
Must have experience in complex renewal negotiation & reseller training
Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights
Excellent communication, presentation, and interpersonal skills
Ability to thrive in a fast-paced, dynamic environment and adapt to change
Customer-focused with a passion for delivering exceptional client experiences
Must have experience growing mutually beneficial partnerships and balancing between fixed pricing costs and revenue shares
Familiarity with LiveRamp and its role in the ecosystem, either from brand client or platform side
Experience drafting QBRs, executive summaries, managing renewals & upsells/cross-sells
Benefits
Work with talented, collaborative, and friendly people who love what they do.
We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located
Company
LiveRamp
LiveRamp aspires to make it safe and easy for companies to use data effectively.
1001-5000 employees
H1B Sponsorship
LiveRamp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (51)
2023 (17)
2022 (53)
2021 (39)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$16M2018-10-29IPO
2013-04-01Series C
2011-09-06Series Unknown· $1M
Leadership Team
Scott Howe
Chief Executive Officer
Burak Emre Kabakçı
Sr. Staff Software Engineer
Recent News
alleywatch.com
2025-12-16
2025-12-15
Company data provided by crunchbase