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USAA · 1 day ago

Auto Adjuster

Phoenix, AZ

Full-time

Hybrid

Entry Level

$51K/yr - $87K/yr

1+ years exp

USAA is dedicated to empowering its members to achieve financial security and is seeking an Auto Adjuster to manage the complete end-to-end claims process for auto insurance. The role involves investigating claims, negotiating settlements, and ensuring compliance with state laws while providing exceptional service to members and business partners.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims

Negotiates liability for comparative negligence (claimant or adverse carrier)

Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate

Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements)

Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload

Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions

Collaborates and sets expectations with external and internal business partners to facilitate claims resolution

Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service

Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures

Applies intermediate knowledge of Auto Physical Damage to adjust claims

Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours

May be assigned CAT deployment travel with minimal notice during designated CATs

Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Auto liability claims experienceInvestigation skillsClaims management systemsNegotiation skillsInsurance adjuster licenseCustomer service experienceAnalytical skillsPrioritization skillsCommunication skillsConflict resolution skillsProblem-solving skills