West Monroe · 1 day ago
Solutions Architect, Utilities, Customer Solutions Meter to Cash
New York, United States
Full-time
Hybrid
Senior Level
$162K/yr - $191K/yr
7+ years expWest Monroe is a global business and technology consulting firm seeking a Solutions Architect to join their Energy & Utilities practice. This role focuses on the Meter to Cash lifecycle, designing and implementing solutions that enhance customer experiences and operational efficiency for utility clients.
Business DevelopmentConsultingInformation ServicesInformation TechnologyService Industry
Responsibilities
Architect end-to-end solutions across the Meter to Cash lifecycle, including meter reading, billing, payments, collections, and customer service
Utilize your knowledge of major platforms such as CIS, MDM, CRM, CCaaS, and customer-facing digital solutions
Support the integration and implementation of CIS and MDM systems, ensuring alignment with client business goals
Develop solutions that enhance utility customer interactions through mobile apps, web portals, self-service platforms, and other digital tools
Work closely with IT, operations, and customer service teams to ensure cross-functional alignment and delivery success
Contribute to team development by sharing expertise and providing training on emerging technologies, including Kraken, a next-generation CIS platform
Build strong relationships with clients, acting as a trusted advisor and subject matter expert in the E&U space
Support business development efforts by identifying opportunities, contributing to proposals, and expanding client relationships
Qualification
Required
7+ years of experience in the Energy & Utilities industry, with a focus on Meter to Cash processes
Proven expertise in implementing or integrating CIS and MDM platforms (e.g., SAP IS-U, Oracle CC&B, Oracle Utilities MDM, Itron, Landis+Gyr)
Familiarity with CRM, CCaaS, and customer-facing digital solutions
Deep understanding of the Meter to Cash lifecycle and supporting technologies
Ability to design solutions that improve customer experience and operational efficiency
Strong problem-solving and analytical skills
Excellent communication and collaboration abilities, with comfort working across IT, operations, and customer service teams
Proficiency in leading technology implementations and integrations
Bachelor's degree in Business, Engineering, Computer Science, or a related field
Ability to travel 50%-75% annually
Preferred
Relevant certifications in CIS, MDM, CRM, or CCaaS platforms are a plus
Benefits
Employees (and their families) are covered by medical, dental, vision, and basic life insurance.
Employees are able to enroll in our company’s 401k plan.
Employees can purchase shares from our employee stock ownership program.
Employees are eligible to receive annual bonuses.
Employees will also receive unlimited flexible time off.
Employees will receive ten paid holidays throughout the calendar year.
Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Company
West Monroe
West Monroe offers digital transformation, analytics, cloud, cyber security, business advisory, and management consulting services.
1001-5000 employees
H1B Sponsorship
West Monroe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (10)
2021 (7)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
MSD Partners
2021-10-15Series Unknown
2020-01-07Acquired
Leadership Team
Gil Mermelstein
Chief Executive Officer
Kevin McCarty
Co-Founder & Executive Chairman of West Monroe
Recent News
Company data provided by crunchbase