Capital One · 2 months ago
Senior Associate, Process Management- Operational Resilience
McLean, VA
Full-time
Onsite
Mid, Senior Level
$78K/yr - $90K/yr
2+ years expCapital One is dedicated to helping identify, manage, and mitigate risk for their customers, communities, and associates. They are seeking a Senior Associate to join the Business Continuity Risk Management team, responsible for governance and oversight of business continuity and operational resilience practices.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Document relationships between multiple processes using tools such as swim lane process maps
Design and implement approach to mapping end-to-end customer-facing services, including the underlying processes, systems, third parties, and locations
Facilitating and executing cross-functional process map design in collaboration with technology and business teams
Support the design of severe but plausible scenario-based tests to demonstrate the ability of services to withstand disruption
Assist in organizing workshops and planning sessions to maintain awareness and currency of operational resilience service documentation and governance
Designing and implementing sustainable processes to keep service maps up-to-date at regular intervals and following business changes
Qualification
Required
High School Diploma, GED or equivalent certification
At least 2 years of experience in a process management role
At least 2 years of experience in a financial or highly-regulated industry (healthcare, energy, telecommunications)
At least 2 years of experience working in cross-functional teams
Strong analytical, critical thinking, and problem solving skills; ability to 'connect the dots'
Ability to distill complexity and drive alignment across stakeholders from multiple lines of business and defense
Proven ability to work independently; flexible to change in a fast paced environment that requires the balancing of competing priorities
Ability to own deliverables and timelines by working iteratively, adapting to shifting priorities
Proficient with business process mapping, process documentation, and process optimization
Excellent communicator and influencer across various levels of stakeholders
Understanding of IT environments; experience with linkage between Business Continuity and Disaster Recovery is a plus
Preferred
Bachelor's Degree
PMP (Project Management Professional) certification, Lean, Agile or Six Sigma certification
1+ year of experience in Business Continuity, Third Party Risk Management, Operational Resilience, or a similar discipline
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-09
2026-01-04
The Motley Fool
2026-01-04
Company data provided by crunchbase