TriHealth · 1 week ago
Financial Compliance Counselor
Norwood, OH
Full-time
Onsite
Mid Level
3+ years expTriHealth is a healthcare organization focused on providing positive financial experiences for patients. The Financial Compliance Counselor role involves helping patients understand their insurance benefits and financial responsibilities while ensuring compliance with relevant guidelines.
Health CareService IndustryWellness
Responsibilities
Anticipates customer needs, problem solving skills, consistent and positive interactions with patients, internal customer and co-workers. Meets individual goal for call quality as measured by monthly call audits
Completes assigned workqueues/encounters to meet team deadlines
Educates customers on coverage benefits, financial responsibility and provide consents as needed within policy guidelines, with timeliness being a key factor
Exhibits knowledge and understanding of insurance benefits, financial assistance programs including, HCAP/TriHealth Financial Assistance guidelines and pricing
Meets competency guidelines pertaining to government and TriHealth policy guidelines (Price Transparency, NSA, 501r, HCAP, etc…)
Accurately and timely documents benefits, estimates, and account notes in Epic and presents to patients in a timely fashion
Qualification
Required
High School Diploma or GED Degree or GED (Required)
3 - 4 Years Customer Service Experience (Required)
1 - 2 years of Clerical, Healthcare, Finance, and/or insurance industry (Required)
Ability to operate multiple computer applications
Excellent verbal and written skills
Effective problem solving and critical thinking skills
Company
TriHealth
TriHealth is a unified health system based in Cincinnati, Ohio, United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mark C. Clement
President & Chief Executive Officer
Donna Peters
Senior Vice President & Chief Information Officer
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