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Members Choice Credit Union (Houston, TX) · 2 months ago

Member Advocate II

Grand Parkway Branch, Katy, TX, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Members Choice Credit Union is a financial institution focused on providing excellent member service. The Member Advocate II is responsible for processing financial transactions, resolving account issues, and suggesting services to meet members' financial needs.

CreditFinancial ServicesLending

Responsibilities

Provide prompt, professional, accurate service and support to all members and associates while abiding to member centric model for service standards established by the credit union

Within established levels of authority, process transactions, resolve problems and answer questions regarding account issues and Credit Union products and services within a timely manner

Receive, inspect, and verify cash and negotiable instruments for deposit, accept loan payments and perform a variety of other financial transactions as directed and in accordance with established policies and procedures

Open all types of new memberships including IRA’s, Business accounts, Fiduciary, POA and online account opening; issue/order Debit cards, explain various account and ownership options, provide the necessary counseling to meet member’s needs, and obtain the required information and documentation

Maintain member account information and perform all types of account maintenance including but not limited to fraud claims, loan maintenance and decedent account maintenance

Interview members for loan needs, processes loan applications, including pulling credit and review debt to cross-sell credit union products and services to members and meet established goals

Balance end of each workday as assigned by the manager; may assist with vault or cash dispenser and maintains up to date queues

Cultivate and maintain appropriate relationships with members and co-workers

Completes all mandatory compliance testing, implements credit union policies and procedures related and required by state and federal regulations. Including Bank Secrecy Act, SAR and CTR reporting

Actively participate in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns, stays current on policies, procedures, services and member centric strategy

Attend training and complete online learning assignments to continuously increase job knowledge and overall performance in order to provide a high level of service to members and recommend solutions

Maintain professional appearance in accordance with established dress code

Maintain regular and predictable attendance

Participates in community relation activities and groups to represent the Credit Union

Performs other related duties as required and assigned

Foster and maintain positive relationships with both co-workers and members by actively embracing and demonstrating MCCU's culture, known as IMPACT

Qualification

Member Centric serviceFinancial transaction processingMicrosoft OfficeTime managementVerbal communicationCreative thinkingProblem solvingCollaboration

Required

Provide prompt, professional, accurate service and support to all members and associates while abiding to member centric model for service standards established by the credit union

Within established levels of authority, process transactions, resolve problems and answer questions regarding account issues and Credit Union products and services within a timely manner

Open all types of new memberships including IRA's, Business accounts, Fiduciary, POA and online account opening; issue/order Debit cards, explain various account and ownership options, provide the necessary counseling to meet member's needs, and obtain the required information and documentation

Maintain member account information and perform all types of account maintenance including but not limited to fraud claims, loan maintenance and decedent account maintenance

Interview members for loan needs, processes loan applications, including pulling credit and review debt to cross-sell credit union products and services to members and meet established goals

Balance end of each workday as assigned by the manager; may assist with vault or cash dispenser and maintains up to date queues

Cultivate and maintain appropriate relationships with members and co-workers

Completes all mandatory compliance testing, implements credit union policies and procedures related and required by state and federal regulations. Including Bank Secrecy Act, SAR and CTR reporting

Attend training and complete online learning assignments to continuously increase job knowledge and overall performance in order to provide a high level of service to members and recommend solutions

Maintain professional appearance in accordance with established dress code

Maintain regular and predictable attendance

Participates in community relation activities and groups to represent the Credit Union

Performs other related duties as required and assigned

Foster and maintain positive relationships with both co-workers and members by actively embracing and demonstrating MCCU's culture, known as IMPACT

Provides best of class, Member Centric service

Demonstration of effective time management, accuracy in work and mathematical skills including effective cash balancing

Ability to be resourceful with employees, members and prospective members

Strong professional verbal, written communication skills and creative thinking abilities

Ability to identify members banking issues and needs to promote products and services that ensure member financial goals are met

Ability to make decisions, use judgment within proper authority levels and assume responsibility for results

Promote a collaborative, cooperative and productive work environment

Knowledge in relevant software includes Microsoft Office, Word and Excel

A high school education or GED

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of the job, the employee is regularly required to stand for long periods at a time, sit, walk, use hands to touch, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear

The vision requirements include close vision and ability to adjust focus

The mental demands include detailed work, problem solving, member contact, reasoning, math, language, written and verbal communications, analytical reasoning, stress, multiple concurrent tasks and constant interruptions

Nature of position requires physical mobility and ability to lift a minimum of 50 pounds

Must have flexibility to deal with changing work hours and locations as needed