Members Choice Credit Union (Houston, TX) · 2 months ago
Mortgage Loan Officer (Bilingual in Spanish Preferred)
Houston, TX, US
Full-time
Onsite
Mid Level
3+ years expMembers Choice Credit Union is seeking a Mortgage Loan Officer to market and originate loans for their members. The role involves business development, loan origination, and maintaining relationships with clients, ensuring exceptional service and compliance with lending regulations.
CreditFinancial ServicesLending
Responsibilities
Respond to customer inquiries and referrals that are generated from both their own contacts and from other MCCU business channels
Conduct interviews with prospective borrowers to analyze financial and credit data, determine member financing objectives, advise members of product/pricing policies and guidelines, and gather any additional required information to complete an application
Ensure exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies
Review and monitor Mortgage Law and Regulations changes on a regular basis. Incorporate changes into daily procedures and determine how the new law/regulation affects other aspects of their duties
Follow policy and procedures that are put in place by the VP of Mortgage Origination
Respond to all phone calls and emails in a timely manner
Ensure exceptional customer experience by overseeing loan process from origination to close and providing on going communication to customer and business partners
Achieve production goals as established by MCCU
Must have knowledge of software and hardware necessary to conduct business in a credit union environment, including, but not limited to multiple line telephones, fax machine, voicemail, Outlook based electronic mail and calendars, E-Fax, Windows, Microsoft office (Word, Excel, and PowerPoint) Symitar, Calyx, Webcaster, Encompass, Optimal Blue and the Internet
Flexible with respect to duties, scheduling, and periodically complete duties that may be outside their normal job description
Foster and maintain positive relationships with both co-workers and members by actively embracing and demonstrating MCCU's culture, known as IMPACT
Qualification
Required
3 - 5 years' experience as a Mortgage Loan Officer
Strong oral and written communication skills
Strong organizational and planning skills
Ability to manage multiple tasks in a fast-paced environment
Provides friendly, prompt, professional and accurate service and support to all members and associates
Maintains a dependable record of attendance and timeliness
Ability to work evenings and weekends if needed
Adaptable to change
Proficient computer skills
Professional office appearance
Preferred
Texas Mortgage Loan Officer License preferred but not required
Bilingual in Spanish is a plus
Company
Members Choice Credit Union (Houston, TX)
Members Choice Credit Union is a full-service financial institution based in Houston, Texas. We have been in business for over 80 years.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Luke Billeri
President & CEO
Recent News
Business Journals
2023-06-20
2023-03-04
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