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CSC · 2 months ago

Senior Technical Support Analyst

United States

Full-time

Remote

Senior Level

5+ years exp

CSC is a company focused on customer satisfaction through their products and services. The Senior Technical Support Analyst plays a crucial role in providing excellent technical service, troubleshooting issues, and mentoring junior analysts while maintaining a strong customer relationship.

ConsultingLegal

H1B Sponsor Likely

Responsibilities

Provide excellent technical service to our TCI customers

Troubleshoot any technical issues

Assure timely, professional and accurate responses to end user inquiries

Perform software installations as necessary

Mentor junior Technical Support Analysts

Serve as subject matter expert on technical matters for team

Qualification

Property tax softwareTechnical supportMS SQLMS WindowsMS OfficeDesire to learnProblem-solvingEffective communicationMentoring

Required

Bachelor's degree

5-7 years of previous product customer support or implementation, ideally in property tax software support or software application support

Knowledge of MS Windows, MS Office, and MS SQL network setup preferred

Ability to problem-solve

Ability to use initiative in identifying, addressing, and resolving day to day issues and challenges

Strong, positive, contagious attitude and work ethic

Effective communication skills

Desire to learn

Preferred

Knowledge of MS Windows, MS Office, and MS SQL network setup preferred

Company

CSC

Glassdoor3.2

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.

Founded in 1899

Wilmington, Delaware, USA

5001-10000 employees

http://www.cscglobal.com

H1B Sponsorship

CSC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (6)

2023 (3)

2022 (6)

2021 (6)

2020 (5)